1293 State Route 23, Wayne, NJ 07470
Phone: (973) 696-8397
Lighting Expo - Chandeliers Ceiling Fans Outdoor Lights
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If I could issue zero stars, I would.
My husband and I were looking for a floor lamp for our living room yesterday. When we walked in, no one greeted us, but that was OK. We arrived early, when the store first opened.
We looked around for a few minutes and then made our way over to the register area. The one "sales" person mentioned to the other that he already had a customer so he could help us. I mentioned I had a picture of a lamp style that we were interested in and showed it to him. The first thing he said to us was NO ONE is going to have this in stock, so if you want this, we'll have to order it. If you need it right away, you are going to have to wait, it'll have to be ordered. No one anywhere is going to have this on their showroom floor. He then proceeded to just stare at me. Never once mentioned that he could help me or show me some styles from a book of what I could order. Basically it seemed, no, actually, he made us feel as though we were a HUGE bother to him. A big ole waste of his time. Guess he didn't want a sale from us. Needless to say, we left.
I will NEVER purchase anything from this place and I will make sure to tell everyone I know not to ever purchase from this place. I've been in sales and customer service for 15 plus years and this is some of the worst I've seen.
A HUGE shout out to the Lighting Store in Paramus. Friendly, helpful service. I ordered my new floor lamp without a hitch!!! I actually spent more than I had originally budgeted because I found something to order that I really loved