Dillavou Oil Co Inc
600 W Bremer Ave, Waverly, IA 50677
Fax: (319) 352-3437
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Buyer Beware! This company's poor customer service had finally lead me to write a review. I have been purchasing propane from Dillavou Oil Waverly Iowa for the past eighty years. Every summer they would come and fill my tank at the summer fill rates and provide me the contract for next years prices. I assumed because they filled me at the summer contract rate that
my winter fill would be under contract for 1400 gallons. On Feb 21,2014 I called to let them know that they let my tank run empty(for the third time). They said they would come out and fill me for $2.80 a gallon which is not my contract rate. When asked why I was paying the higher rate they replied that I did not have a signed contract and therefore would be paying the higher rate. So I told them that would be fine and to come out and provide me with 100 gallons tonight and that this would be the last fill
as I was terminating my relationship with Dillavou oil. The owner then told me the following "well why don't you find someone else to fill your tank then". Its 15 degrees F outside and I have no heat until Monday because no one can fill me until I get a contract with them, which
can not be done until after the weekend. I have a wife and a child who now must suffer in the cold because the arrogance of one miserable soul. I hope he can sleep well at night knowing what he is doing to my family. Don't let this happen to you!
Boycott Dillavou oil!