This is the worst place to rent from. I moved in and the refrigerator died and they never replaced my food plus it took them 3 wks to give me another refrigerator so I purchase one on my own. They never return my calls and the people they hire, come and go so they are constantly hiring. I moved out and they gave my security deposit to the owner of the condo I was renting instead of returning it back to me. They said the owner have to send it to me. I never net the owner, she lives in Florida and I can't contact her because they refuse to give me her telephone number. I should've had my deposit returned to me in 21 days, now they are telling me the owner will return it to me. I plan on reporting them to the Better Business Bureau and filing a complaint. This management company is a RIP OFF. My son had a seizure and put a whole in the wall and they charged me $135.00 to come fix it, but yet, they never sent an invoice of how much I owe or when it has to be paid. Please rent from someone else. This company needs to be shut down, immediately.
As owners (and confirmed by our tenants) we have had no good experience with this company (rpm greater milwaukee area situated in Waukeshaw). Whatever looked and sounded promising, professional and great BEFORE we signed a 1yr contract turned into the opposite experience AFTER signing. It looks like this company is out for their own good only. The bookkeeping is slow and minimal - no break down of costs and expenses at all. For a short review we won't go into details - the list would be too long.
I have been using RPM for a few years and love the service. We interviewed a few different property managers and my husband and I had gut reactions of trust towards RPM. Over time that hasn't changed. They have great prices on fees (there is NO $495 finders fee as mentioned in another review) and maintenance charges, and if they don't think they can be competitive on a fix, they let me look into it myself (I did that for some trim maintenance). Payments are prompt. Since I live 2,500 miles away from my property, I love knowing that it's in good hands. My tenants seem delighted, too, as they plan to stay long-term. I don't give my property a thought except once per month when the bank deposit is made. Highly recommended.
From a tenant standpoint, RPM seemed to really go about a problem they had with my equipment the wrong way. They took minimal effort to help find solutions to the problem and sent a five day vacate notice with as little as one conversation that I wasn't even involved with. Aside from that, their upkeep on maintenance for the unit of the apartment building I live in has been little to none. If you go with RPM, you will have quite unhappy tenants. The only decent person was the owner of this apartment building.
Real Property Management was professional at the start. They came out to look at my property and took photos and told me that my property would be up for review by prospects within 48 hours. I did not see my property up for review for at least 2 weeks. They also charge a fee of $495 for marketing and administrative costs, however all of the sites that the company used were sites that were free to use and ones that are not typically the first (if ever) to be looked at by individuals looking for rental property. The initial fee is ridiculously expensive for the lack and limited marketing this company uses. They also state that they are going to give weekly updates of the status of the property (an idea as to how many people have made inquires etc) and in the two months I've had my property up for rent, I have been emailed twice regarding updates and those two times were only after I had requested the information.They also state that they will work to get the property rented within a few days or weeks and they still have yet to rent the property. The price that the place is marketed at is reasonable for the area and the type of property according to the individual from RPM that came out for our initial conversation, however they have made NO progress on getting the place rented. Overall, I would not recommend this company as a property management company as their fees are high for the lack of work they have done to get the property rented.