AutoZone Auto Parts
200 E Sunset Dr, Waukesha, WI 53189
|Mon - Sat:|
TollFree: (800) 288-6966
Specialties: Heating Equipment, Heating Systems, Clothing, Garments
The Waukesha Autozone (Sunset Drive) cannot be trusted. I returned an alternator with a lifetime warranty but the store manager would not honor it because my phone number had not been entered in their system. This should not have mattered since I showed him the original receipt with the warranty listed.This manager has very poor customer relation skills.several times Ihave seen him blow customers off by walking away to the back room instead of dealing with the problem. I will now be getting my parts (4 vehicles) from Advance Auto who understands customer service. Ihave never had a warranty return issue with them or Oreilly for that manner.
09/15/2011Provided by Citysearch -
We were hauling a 500 lb + load of wood home when our truck battery just up and died when we were driving up the hill on Sunset and TT in Waukesha on a Saturday night about 5:00 pm.
We thought we'd have to walk the 8 miles home to get our other vehicle.
When we called AutoZone, they said they don't normally do this, but they decided to run a new battery to us.
Shelby was the tech who drew the short straw that night and brought us the battery. He was very helpful and personable. We are so grateful!
Thanks Shelby and AutoZone for helping us out of our predicament! We'll spread the word!