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Grand Avenue Highlands


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Yen ..



If I could give this company zero stars, I would. I’ve used this taxi for two years, and they’ve been 10+ minutes late 2/3 of the time. This time is what prompted me to write a review.
They didn’t even come. I had to call them only to learn that there was a “miscommunication” and they promptly sent a cab to me.
All in all, they’ve caused me stress and were 50 minutes late.
It’s absolutely unacceptable and unprofessional.
I won’t be using them again. They’ve screwed me over for the last time.

Lauren O.



Worst service ever. I called to get a receipt emailed to me and was told I had to speak to the owner who was "on vacation for the next two weeks." She said, "we don't keep track of that stuff." I asked, "you don't keep track of your fares or payments made to you?" She said, "nope." I told her she was providing me bad customer service and she responded, "oh well" and hung up. I called back and was verbally yelled at by her and another man, and they hung up again. I am reporting them to the Better Business Bureau. Don't use them if you want horrible, horrible service.

Fabiola V.



One of my customers called this Taxi company, and they told her they would be here in 15 min 1 hr and 15 min passed by, they still weren't here she called them several times they kept saying they were really busy she was waiting at my job from 4:40pm to 6:50 pm I called them and told them they said the wait time was 15 min and they could've told the customer it was going to take longer so she could've found another ride and the employee which was a male was really unprofessional and rude

Miri A.



I will never order a cab from here!!!! Despite that I called them 3 hours ahead of time and an hour before I needed the cab there they never showed up!!! 0 STARS!!!!!

Justin E.



Don't waste your time, call someone else! I called 6 hours ahead and they never showed up! When I called to see where they were the dispatcher lied and said they were a few minutes away, but never asked for my name or location so she had no clue where or who I was. Awful experience!

Crystal D.


Worst taxi business

Worst cab service ever. I ordered my cab more than 2 hours ahead of time to pick me up from the metra station in waukegan. As soon as I got off the train, I saw the cab and as I walk towards it I saw the driver waiting and someone else approaches it (probably asks for a ride) and gets it and drives away. I get stranded and weathwr that's below 10 degrees. I called the company and they told me "we're having a hard time getting someone out there" and clicked on me. DO NOT RELY ON THIS COMPANY FOR YOUR TRANSPORTATION.

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