Milan Banquet Hall & Theaters
651 Lakehurst Rd, Waukegan, IL 60085
Great place to have an event. The staff went out of their way to accomadate us at the reception. The manager lady was polite and helpful during the whole process. We were not hurried to sign and book as some other places I went to. The parking lot and the view outside could be made better, but banquet facility inside is one of the best I have been to. all in all I give my experience an A.
Had my brother's engagement party at Milan Banquet and they completely ruined the event. There was some sort of construction going on inside the facility and there were tools, large equipments and supplies by the bathrooms. Our guests had hard time using the restrooms.There was strong, unpleasant smell coming from where construction was taking place. Also, tables and chairs were being set up by staff while guests were arriving. We paid for decor and sweet table and specified how we wanted things to be done when we signed contract. However, nothing was done according to our contract. The sound system and audio/visuals did not work. Staff gave us hard time when we wished to speak with the manager or owner regarding how horrible their service was. We spoke with some manager name Mike Kazmi on the phone and his response was &quot;this is how we do things&quot;. He didn't care because we alredy paid full amount days prior to the event so he alredy made his money.
Great Experience! Had my Kid's Birthday at the place in July during weekday. The place is ran very professionally. The Banquet hall settings looked exactly how I said it I wanted when I signed the contract. Food tasted fresh and well prepared. They offer more affordable rates and for smaller parties for weekdays. The general manager worked with my budget. It was cool to have my kid birthday at this Grand of a place on a small budget. Took lots of picture to show off my friends :-)