Gilcrest-Jewett Lumber Co Inc
1100 SE Alices Rd, Waukee, IA 50263
Gilcrest/Jewett Lumber Company
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Business is good at Gilcrest Jewett. So good they don't have time to take care of the customer after the sale. Had a major problem with doors they sold me. Tried for weeks to get them to do something about it. Either unable or unwilling to call the company to get answers. Poor communication. Poor customer service.
I was highly disappointed in my experience with Gilcrest Jewett. We were updating our kitchen partially by switching to quartz countertops, adding a tile backsplash, and changing a small cabinet/countertop to a pantry. We had everything all picked out except for the tile. So, it was really an easy job for this company as they didn't really have to do much work with us in selecting what we wanted. The designer we worked with really dropped the ball. We went in on a Saturday to select our tile. She told us she'd get back with us in 3 days. She did not. I attempted to contact her, but my attempt went ignored. We finally heard from her 14 days later emailing the documents she was supposed to have sent 11 days prior with no explanation and no reference to my attempted contact. She just said, "So sorry. Don't know if your'e still interested. Here are the papers." We didn't feel comfortable proceeding with them at this point. But, I did call and talk with a manager to explain to him what went wrong. I figured he should and might want to know. I guess I was wrong. He acted concerned and said he'd follow up with the designer we had worked with and would get back to me. A month and a half later, I've heard nothing. So, I guess they didn't want our piddly little job, but I think the way this was handled speaks volumes. Not just one person dropped the ball, but two people.