Caution - Made a purchase which on the contract said I could return a hardware unit within 15 days for a refund less a restocking fee. This A-Wireless store refused to honor the contract "because it was purchased in conjunction with a pre-paid service". The prepaid service return and the MiFi hardware unit return policies were listed completely separated on the purchase contract with different refund periods. Caveat Emptor everyone
Ive never been upset enough to write a review online for any company or service in the past and that should say a lot. The verizon store in watford city has by far the absolute worst service i have ever had the displeasure to experience. I went in a few months ago to pay my bill and ended up waiting over an hour before leaving while the girl at the counter flirted with another customer. We were the only 3 in the store at the time so there is no way she didnt see me standing there waiting. Also i payed 200 bucks upfront for insurance on my phone and today when i tried to make a claim at another store location there were no records of me ever buying insurance. They told me to get ahold of the watford store and that they would have the records of my insurance. I was a couple hours away so i called and listened to the phone ring for about a minute and a half before someone on the other line answered and hung up before i could say a word. When i tried calling back i just got a busy signal all day. Tried calling about 20 with no luck getting through. Definately cancelling my line. Verizon has good cell service as far as having 4g most of the time but the amount of money and time i have spent just isnt worth it anymore. If u need to go to a verizon just wait and go to the corporate store! Much better service.