This was my 1st visit and I didn't know where to go. I pulled up to the wrong area and a very nice man told me what to do- where to drop off my cans, where to park and he personally gave me my cash. It was very busy, but the guys were working quickly, they were friendly and I will definitely return again. The only down side is that it's busy there, so you have to wait. But remember, these guys are counting every single can ya drop off, so it WILL take time...and personally, I'd rather have them do all the work than me!