Roberts Automotive Sales & ServiceAdd to Favorites
838 W Main StWatertown, NY 13601Map & Directions
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Please contact the business for updated hours/services due to the COVID-19 advisory.
Steve, the elderly man, was really nice and professional. Seemed willing to work with a young college student and work out a nice deal. Was quoted a price by him, then asked again when work needed to be done on the vehicle before it was ready and was told the price would be the same that I was quoted. HOWEVER when I returned after the vehicle was ready to test drive it, his wife was in charge. She insisted on accompanying me on the test drive, and I did not get a decent chance to see how the car would behave when up to speed. Then when I mentioned the quoted price she immediately became rude and said "My husband should never of told you that price, I put money into this in repairs and probably won't be able to keep that price". Was told she would call me back the next day to "See whether she could keep the price I was TOLD by her husband" and never received a call. Tried calling their shop and every call was ignored. If you can, deal purely with Steve. But avoid his wife.
It sucks!! Bought a 2005 sante Fe,, had light on from get go but promised it would be permanently off,, 30 days back and forth to their shop with light still on to be told... Warranty run out,, deal with it yourself... To save my credit went to the bank got a 2000 dollar loan to have a new engine put in my vehicle with other work... They are con artists, rip offs,, and will never recommend anyone to these ppl!!!! Very Untrustworthy and a lesson learned for me!!!! I know of 15 more ppl that have got screwed as well... I