Had a great sales person Teresa in Oneida, NY. says it will be shipped out on Monday or Tuesday. and now here it is Thursday and still hasn't shipped and they "can't do anything about it" at the store to see whats going on. Just told me to wait for it to be shipped. Soooo you CAN tell me it will be shipped Monday or Tuesday, but CAN'T tell me why it wasn't actually shipped at that time. I wish I did some research first before going there, but they were the only mattress place in Oneida where my family lives. Just beware if you are buying and waiting on a mattress in the mail for weeks. The people in the store will be useless to be able to help you see what is going on with the actual shipment. So here my family is just waiting for a bed that seems to never be coming.
22822 US Route 11Watertown, NY 13601
From Business: Celebrating over 42 years in the furniture business! Home of Comfort and Quality since 1974. Founded by Wayne and Patricia Truesdell. In 1996 their daughter, Wend…
ABSOLUTE GARBAGE. Can not believe we bought anything from here. They scam you out of your "warranty" stating that it's only one year warranty from when they received it in their store. I called about shipping our replacement pieces that they told us we would not have to pay shipping for. Jon the GM, who should not be in charge of anything, told us "we aren't Walmart you can't call and complain and get whatever you want". I asked to speak to the owner and he never got in contact with me. I called today after we received our replacement pieces that WE PAID SHIPPING FOR, because our pieces came all bent and chipped. The woman I spoke to said she would see what she could do. She called them and Jon said he offered us FREE shipping which is a complete lie. We have emails stating we were liable for any shipping and he never offered. Please DO NOT BUY FROM THESE PEOPLE.
I had bought a bunk bed less than a year ago and the side rail split while my daughter was climbing up the ladder. I've been calling for days for either a replacement part or another set. I keep getting from them they cannot get ahold of the manufacturer for the warranty because they are only a third party, seriously! Meanwhile my daughter is sleeping on a mattress on the floor! Strongly wish I paid more at a furniture store!