903 N Illinois Route 3, Waterloo, IL 62298
Phone: (618) 939-4258
Cuisines: Family Style, Take Out, Fast Food, Pizza
No coupons available
we decided to stop at the Waterloo Illinois Pizza Hut while out shopping...and now we wish we didn't. We haven't been in there since they changed location so we thought we would have a nice sit down...and that is all we got. First...why is the pickup for take out in the same location as those waiting to be seated for eat-in? How do you tell who is there for what? Second, why would you shove a big round table in the middle of the intersection of the aisles? We had to walk around the perimeter of the restaurant just to sit 10 feet from where we started! Isn't that a fire hazard? I can't believe that is even legal. Third, even though it was only 2/3 full, we received no service in 20 minutes...not even drinks. A lady and kids at the table next to us came in and within 5 minutes had a waitress. That is when we got up to leave. We expressed our dissatisfaction to the seater and waitress and then went to inform the manager about it. She offered to give us some credit for a future takeout...but my wife just shook her head and said we were hungry NOW as we left....seriously the dropped the ball. The biggest shopping weekend of the year...they should have streamlined the service for this period. A simple fix would have been to run the buffet all weekend. Less demand on the wait staff with a buffet. Make it one pass not all you can eat and the flow would work better than this mess. Unlike them, Little Caesars was on the ball. You know how they keep a cheese and a pepperoni and a sausage hot-n-ready and you order the other stuff ? For this weekend they had at least one of every menu item prepared and waiting. I walked in, grabbed a 3 meat and Italian cheese bread , paid , and was out the door in less than 1 minute. As soon as he pulled my items the counter-person called them out to the back so they could make replacements. That is the kind of planning Pizza Hut should have done. At the very least the manager should have offered us something NOW, not some unknown future time..