They were very friendly, pushed me, but not more than I should be. Answered my questions to the best of their abilities, and called my dr. when to verify an exercise if they were not sure it should be done. They were also very flexible with times and easy to locate. The facility is clean and new. They also sent me to their cedar falls location for one session so I would learn what exercises to do in the water. My first time I went there to see them for strengthening. Now my dr. wants me to gain range of motion and I am going back to them for this as well! He doesn't want my ranged of motion to be forced and I know they will respect that!