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Regular Hours


Rental Service
Computer & Equipment Renting & Leasing, Furniture Renting & Leasing, Appliance Rental


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Andy T.



This locations has poor customer service with deliveries. Told they would deliver furniture and call me so I could take my lunch break and meet them. Got the phone waited at home, said they had come but never rang the apt. Said they had called my phone several times but never received a phone call. Was told they had waited outside for 45 mins which is hard to believe they would wait that long without calling. Called store and found out that they had the wrong apt. Still really hard to believe they had tried to contact me. Lady over the phone would rather argue then resolve the issue. Will not be purchasing anything from this location again.



Do not lease from Aarons in Waterloo Iowa

I have been a customer of Aarons leasing in Waterloo Iowa for about 4 Years. I have leased several things from there. I have always payed my bill on time, and everything leased was paid in full. Shortly after paying in full, my first of 2 big screen televisions from Waterloo Aarons, the picture went out. I stopped into the store and talked with manager about it, and was told they would order a part for it. Nearly 2 months later I am still waiting. I called the store and was told 3 times the part has been ordered and they would call as soon as it was in. STILL WAITING! I manage 121 apartments in Cedar Falls, Iowa, and if I made my customers, (tenants) wait as long for service as I have, I would not have a job.

I have sent a few people to Aarons for furniture they have needed, but will never again. It would be my reccommendation to stay away from Waterloo Iowa Aarons. When I have made my final lease payment there, I will never lease from them anymore. I am well known by several people, and those who know me can contact me for a better place to buy, rent & lease furniture.

The best advice I can give is go anywhere but Aarons in Waterloo, Iowa.

Bob Murphy (Cedar Falls, Iowa)

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