At my last visit to Banfield with my dog, I asked twice what costs would be, my question was avoided. They’re effort seems to be to tell me a little as possible while they run the cost up as high as they can. Even to the point of ignoring my answers. “Does your dog scoot?” I was asked. “No.” I answered. “We have a test we can do for that…”. Didn’t seem to matter that I said No. Once again shocked at the cost at checkout, I will find a new vet for my dogs. Never disappointed when it was Waterford Veterinary Hospital, now I'll never go back.
4525 Highland RdWaterford, MI 48328
I just got back from my first visit with this vet. I was recommend by my mom. The staff is really nice. The vet explains everything. Their prices ar…
2870 Orchard Lake RdKeego Harbor, MI 48320
From Business: For over 45 years we have been providing exceptional care for dogs, cats, ferrets and other small animals. Our resident veterinarian, Gerald J. Lepar PhD, DVM, al…
Misdiagnosed my dog. Rude staff, come off as not that very helpful. Never been to a vet that doesnt have like a stainless steel table the exam table I had to put my dog on looked nasty and discolored I'll return to pet authority much nicer facility
They are amazing and I would never take my fur babies anywhere else. The veterinarian and staff are truly the best.
Love this place! Been taking my pups here for years for their annuals and never had a bad experience. Plus the girls/techs are great
I've been coming to animal care since 2012, this clinic has done everything from vaccinating my 3 dogs, and 4 cats to all of their spays/neuters and even a cruciate surgery on my frankie. The worst i've ever encountered here was a little bit of a wait on a couple visits but not too big of a deal they have good prices, the girls and front desk are super sweet, ive seen a total of 3 different doctors over the years and have had nothing but good experiences, good record keeping i have a couple animals on constant meds.
I'm very disappointed with my first visit with my kitty to this place. This was her first physical since I've gotten her too (October 8th), so I had many questions. Dr.Spencer was the vet that "examined" my cat. I don't understand how he is a doctor. One of the first things to come out of his mouth was that he knew I got my cat on a Saturday because his wife died a day before I got her (which was a year ago for him). I mean, I feel bad, but this isn't something you discuss in a professional setting immediately with someone you just met. Also, with all of my questions I basically got an "I don't know" with shrugged shoulders and hands out. He didn't have any real answers to the about 8 questions I had. One of which was about her breed. He said there aren't any black Maine Coons which I know this as a fact to be false. He kept saying it and I didn't want to argue with him. I'm also worried that that my kitty might get sick from being in the examination room. After they told me to let her out, I figured the rooms were sanitized after every animal exam, and when I asked the doctor about it, he said that the rooms are "mopped about a few times a day". What?? They need to be mopped and sanitized after EVERY patient. He also needs to go to a dentist because his breath is horrifying. If you are going to be in such close proximity with so many people a day, it would be polite to visit a dentist. Gross. The 3 young girls there seemed pretty nice and the prices weren't bad, but I will never take my cat back this place or recommend it to anyone. And great, my cat literally just sneezed...I really hope she didn't catch anything from that dirty exam room (or doctor's hands which he didn't wash before examining her with no gloves.) All in all, I felt very disappointed when leaving this place. What a waste of money.*UPDATE* I just spoke to someone who talked to the supervisor that was there and they didn't care whatsoever about any of my concerns, so note that the replies from this facility promising to work something out are blatant lies. They also said that it's totally fine to cross contaminate germs from the door handle (and whatever else this clueless doctor touched) to my cat's mouth.
Took my 11 month old puppy to get neutered, they kept him over night because of the bleeding. and now 2 days later his stitches came out and he's now bleeding again! I called to get him immediately and the lady who answered the phone, played it off like it was no big deal and oh the doctor is in surgery, and so on and so forth. I am not happy how they cared for my dog and acting like its no big deal. I am not EVER using this place again
DO NOT TAKE YOUR ANIMALS HERE!! They abuse animals either in front of you or without you. Dr. Spencer is very unprofessional, rude, abusive and CLUELESS!! AND gave my dog the wrong set of shots!! DONT waste your money here! Even a Vet Tech walked out on her job due to the inhumane things they choose to do to animals. Go to Dr. Baylis or Project hope. Save your babies!!
Warning: if you actually like the animals you have to remain alive and well, make sure to steer clear of the vet named "Dr. Spencer". After a simple teeth cleaning my cat was dead within 3 months! Vet #2 looked into her mouth (shortly after that guy lost my business) she immediately said "there's a bad tooth & a fistula to the sinuses. He should have sutured that closed". A bacteria started to eat away at her mouth, this place is nasty & should be closed. I watched a dog get its nails cut too short & bled on the lobby floor. A tech put cream on the dog's nail, then just walks away. Then another dog came in & started to lick it off, I had to say something to get them to use a damn mop. The same tech who stopped the bleeding dog acted like she didn't see a pile of blood on the floor, lazy. Also "vet" Spencer can't prescribe things that all other vet's can? Wonder what they are guilty of? All the other poor innocent animals he's killed deserve so much better than this quick oil crap hole!
I took my puppy to this guy, and I was begging him to give my puppy a parvo test because she was throwing up and had bloody stools, he would not give her the test, and claimed she was to active to have parvo, and he gave her an antibiotic shot, and also the parvo vaccine, then she got worse, so I took her back the next day, he then tested and treated her because she did have parvo, and I have proof that your not suppose to give a sick puppy that vaccine when they already have it. My puppy did die, and he kills my puppy, so if people love their animals, don't take them to animal care hospital, because he will kill them. From Rebee Hansen Someone who loved their puppy