This place doesn't even deserve the one star rating...i bought a brand new boat from them i told them i wanted a trolling motor i could control with my foot they put one on which wouldnt let me so I called and they said they would make it right I would just have to pay extra to make up the difference for the upgraded trolling motor i said no problem lets get it done and now they won't return my phone calls keep saying it's in the bosses hands but he is never around literally the worst customer service I have ever seen they are just shady!
Do not buy anything from this place!! Customer service is terrible once they make the sale. All they care about is making a sale. Once they get their money they do NOTHING about the boats issues (on a brand new 2016 $60,000 boat) they basically said your on your own. Sad to have a boat with a warranty that we will be fixing on our own!! Go anywhere else!!
We bought a boat from them 3 years ago and have been storing with them every year since then. In those three years they have cut our conducer hose, the speedometer hose, cut our seat, claimed they replaced it, only to find a hack patch job on it, that's already cracking (when we just got it two weeks ago) including over spray on the poles, somehow put a hole in the cover and also patched that (never saying a word about it). The worst customer service ever, I have been speaking with the Manager Dave and all he does is say "we will make it right" three years later, more damage happens, the more we store it. Don't buy from them. Don't store with them and save yourself some unnecessary stress.
Kudos to Anderson Boat for the AMAZING makeover on our 2003 Odessey boat. We bought the boat new from them 13 years ago and returned to them to repair our motor, replace the vinyl on our worn seats, make a new cover and Bimini boot, and replace the worn carpet with vinyl covering. The motor just purrs as we cruise the lake and the boat and cover looks fabulous! We are very happy with our "new again" boat! Great job guys!
Great experience with the folks in Waterford. After a bad experience at Skiers Pier, the team over at Wonderland Marine West went out of there way to help me out with my decision to purchase my new Yamaha Jet Boat. Thanks guys and keep up the great work!!!
The crew here is really friendly and super informative. I would definitely refer anyone that needs anything that has to do with the water to them. I love my new pontoon boat and really appreciated the paddleboard lessons - Thank You Wonderland Marine West in Waterford!
I ordered a new motor to be installed on my boat. The motor was purchases under a Boat Show Sales Event Promotion that included all new rigging. None of the free rigging was provided or installed and they even tried to charge me for a new oil tank that was part of the promotion. Fortunately when I contacted Evinrude they concurred and got them to install what should have been installed originally. When I picked up the boat it was a total mess. Wires hanging everywhere, debris all over and the wiring was incorrectly installed so the motor and other items in the boat did not work correctly or did not work when it was returned to me. Evinrude again stepped in and paid me to take it to a competent marina and had them go through it and correct the problems. I would not recommend them for any purchase.
Great company with lots of knowledgeable workers there. Going to come back for sure
I have bought parts here for a few years now. This year i decided to buy a new boat. The salesmen there sold my boat within a week of me dropping it off. I was in the water in my brand new Stingray ONE DAY after i picked out the one i wanted. They made the buying and selling process so easy! I will be a life long customer! THANKS ANDERSON'S