Waterford Collision Inc
2579 Dixie Hwy, Waterford, MI 48328
Fax: (248) 673-4912
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Horrible service! The front desk lady never smiles and very unwelcoming. The only reason why I ever go to this place is because its close by. I've been going there 10+ years and will never go there again! For some reasons they hate come backs. I got into an accident and took my car there to get fixed. When i got it back, noticed that the driver's side door didn't latch on fully unless you slammed the door forcefully. I took it back in to get it fixed and Fred was very rude. He snatched my keys from my hands and after having us wait for 40 minutes, he came back and told us they couldn't fix it due to not being able to get a screw out. Guess what? I went home and was able to get the screw out and fix the problem myself. The point was that they had already been paid in full for the job and when I wasn't satisfied with the job and brought the car back for them to fix something that was already supposed to be fixed, they made me feel like i was a nuisance. I do not recommend this unfriendly place to anyone and will never go there again! I've had many issues with them the last 10 years I've been there and have never said anything about them, but this was the last straw.
My good friend has a 2004 mustang that was previously repaired at Waterford Collision. He highly reccomended me there after he got his front facia repaired. My 2005 mustang was also in a crash. Don was extremely helpful with pricing and the end results were phenomenal! The paint match was incredible, and they had it done fast. Glad I went with Waterford Collision!
I have had bad experiences with other repair shops & a friend referred me to Waterford Collision so I took my Chevy Silverado truck there to get repaired. I was very happy with the work they had done on my truck. The paint job was perfect and there was no overspray what so ever. Tom & Fred were the two gentlemen that I had spoke with and they were very nice to deal with. I will go back if I ever need body work done again. Thank you.
I took in my Infiniti for repair and let me just say "wow". Waterford Collision offered the best experience. They were quick with repair and so easy and friendly to work with. I worked with Tom and he was so nice and explained to me in advance when I would receive my car back and the costs up front. I also loved their loaner cars!
“Over and above” That’s the only way to sum up my exceptional experience with Waterford Collision. I had backed up my Mercedes S-550 under a loading dock (that was apparently designed for a much higher vehicle) and my car had a large gouge in the right rear quarter panel. It was a real eyesore. I just wanted it fixed, so I could forget it ever happened. Based on a friend’s favorable recommendation, I brought the car to Waterford Collision. I let them know that I was not going to make an insurance claim and I only wanted the repair spot-painted. Don (the owner) explained to me that although that method would cost less, the results would be inferior. He suggested painting the whole panel and surrounding area. However, in an effort to keep the cost down, Don agreed to do it my way. I arrived to pick up my car on the day it was promised and the body and paint repairs were perfect, as if there had never been any damage. I stated that it appeared my “less expensive” method had worked just fine. To my surprise, Don smiled and replied that he did not have it in him to do mediocre work. He painted the whole area, as was necessary but that there would be no additional cost to me. I have to say, that shows an awful lot of integrity. It’s not often that the proprietor of a business is willing to make less money in order to do a better job for the customer. That’s why I’ll be a customer for life. – Stuart K.
Not happy with the place..They work up my quote with high quality CAPA certified parts and then installed Chinese made non CAPA parts even though I told them I did not want the Chinese crap used on my car. And this was a out of pocket repair so there was no excuse for this except it increase there profit margin !
I will definitely refer anyone to Waterford Collision. Besides doing excellent work the folks at Waterford Collision are courteous, prompt, and very professional. When I went in for an estimate I knew right there and then that was the collision shop where I was going to have my car repaired. Fred explained the cost of the repair and promised that if they have the car by Wednesday it will be ready by Friday. Sure enough I picked up the car repaired and washed on Friday as promised. Worth mentioning; Fred even gave me a call on Thursday to communicate how the work was progressing. Very satisfied.
I have used Waterford Collision, a AAA approved service center, on multiple occasions. Unfortunately, two car accidents, as well as new brakes and tires over the years, has had me frequent their facilities.
The work has always been done in a prompt and complete manner. I have been nothing but PLEASED with the customer service and communication from their staff. I had thousands of dollars in damage and received my fixed car within 5 days!
When paying out of pocket expenses, I have found that their prices are worth the drive from the east side. Overall, I would recommend Waterford Collision to anyone in Metro Detroit.
A very positive experience!! A car accident is never fun but the repair process was so pleasant, thanks to Waterford Collision and staff. With my insurance coverage, I could have went anywhere but I am so glad I decided on Waterford Collision. The entire process went smoothly, my vehicle was ready a day ahead of schedule and was returned in immaculate condition! Definitely a five-star plus rating for quality of work!
Another five-star plus rating for customer service!! Aaron was very professional, polite and extremely accommodating. He certainly knows his trade. Aaron is skillful and courteous and his attentiveness made the repair process next to effortless for me. I hope he is recognized and appreciated by his employer. Because of his high standard of customer service and the amazing quality of the repairs I will not hesitate to recommend Waterford Collision to acquaintances, family and friends!
Thanks to all who were involved in the repairs of my vehicle. Your articulate work is acknowledged and you should be proud of the work you do!
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Peggy (2012 Black Ford Focus)
I was instructed to go to Waterford Collision as a recommendation by another auto repair shop (that doesn't provide collision services.) for an estimate to repair my van that had been involved in a collision that left my driver door inoperable.
The unfortunate thing about the whole thing is that my van is 14 years old and hardly worth making an insurance claim on, especially considering its condition and the minute detail of the repair.
I spoke with Tom Kolecky about getting the estimate and he offered to repair the fender on the spot (so the door would open and shut at least) so as to not involve the other person's insurance company. Within 5 minutes I was on my way with a perfectly working door and he also patched up a broken headlight bracket that had also been broken in the collision. With nothing more than a handshake.
What an outstanding business to have employees that offered to help in a situation where they didn't have to and helped to keep insurance costs down in the process. If I should ever need collision repairs or know of anyone else in need of the same, Waterford Collision will be the first and *only* place I use/recommend.
The office is very neat and tidy as well as modern (it's not the greasy dingy office type you usually see in repair shops.). The staff was very polite and inviting.
THANKS WATERFORD COLLISION!
The staff at Waterford Collision was great. My insuranc ecompany told me they were one of shops they deal with so I took my vehicle there and I can see why they do, the office was well kept and staff were very understanding. Tom was the person dealing with me and made sure I had a vehicle to drive while he had mine. He told me it would be about a week to repair and i had it there on Monday and it was ready on Friday like promised. My biggest concern was the color match and it was perfect could not even tell it was damaged before. I may not have know about Waterford Collision before but I hope I never need them but if I do I am a customer for life and will always refer friends and family there as well.
My son had his pick-up truck repaired earlier this year at Waterford Collision and it looks better than it did before the accident. So I took my Trailblazer there last week and the same...turned out better than new! The customer service was excellent too. Every little question I had was answered and I only had to call my insurance company once and Waterford Collision took care of the rest. They took the pain out of having to take and get your vehicle fixed. The place is super clean and neat too...don't feel grubby when you leave. I would highly recommend this collision shop to anyone!
I have taken my car to other body shops to be repaired after my experience at Waterford Collision I will not take my vehicle anywhere else. This is the nicest body shop i have ever seen the office is well kept very neat and the work that they did on my car is perfect you can not even tell where the car was damaged and was done ahead of the time they said it would be everyone there from the front office was very polite and knowledgeable. I would recommend Waterford to everyone that needs work done.