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Business Description
Established in 1912, Gardner-White Furniture is a dealer of mattresses and home furnishings. The company offers a range of services, such as room planning, pick-up/delivery, furniture care and guest services. Located in Waterford, Mich., it provides an array of supplies, such as rugs, mattresses and bed sheets. It offers furniture for living room, dining rooms and bed rooms, which includes sofas, sectionals, recliners/lift chairs and chairs/chaise lounges. The company offers products from brands, such as Adrian, Albert and American Recliner.
Hours

Regular Hours

Extra Phones

Phone: (248) 674-8998

Services/Products
  • Mattresses
Brands
ashley
Payment method
amex, debit, discover, check
Neighborhood
Waterford
AKA

Gardner White Furniture Co

Categories
Furniture Stores, Mattresses, Bedding, Beds & Bedroom Sets
Other Information

Parking: Lot, Free

Bike Parking: No

Wheelchair Accessible: Yes

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Reviews

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Ed J.

01/26/2016

Overall

I purchased a sectional with the extended warranty less than 3 years ago. I was told that the warranty covered defects, stains, wear & tear, as far as being told that it would cover the foam in the cushions breaking down, etc. Now, my sectional is falling apart to the extent that part of the frame is protruding out the back. They sent someone out, he took almost 30 pics of it, now I'm being told there's nothing they can do, that the warranty doesn't cover any of that. Then why send him out, why was I told it did? I call customer service, got the run around, I'm not happy. I will NEVER buy from there again.

msmatin

01/12/2014

Overall
Go somewhere else..horrible

Horrible service they don't care about the customer. Below par furniture falls apart!

leehig

01/26/2013

Overall

I sent payment last year with a tracking number that arrived on the 8th and the due date was the 10th. They didn't process the payment until the 12th. When I called to say the payment arrived on the 8th, the rep didn't believe me, didn't even want the tracking number. I was ticked, she said make sure I send the payment at least 10 days in advance. So, my last payment was sent end of December and once again they processed it after the due date (Jan. 10th). I have always mailed my payments to companies on time and have never dealt with such a lame company in my life. It makes me think they are intentionally trying to charge late fees and end up changing the interest rate on their 0% interest deal for 24 months. I paid that account off and promise to never deal with Gardner White again, I will make sure my friends know about my experience as well. BTW Their furniture is crap, too.

jangelina

05/31/2011

Overall
I would give no stars if possi...

I would give no stars if possible. I just moved to Michigan and needed a mattress. Gardner White was having a sale on Serta mattresses, so I went in. First they tried a bait and switch on me, showing me a terrible mattress that was not the one I asked for and then trying to convince me to purchase a $350 mattress. Then, when I finally told her I didn't believe the mattress was the one I requested, she finally said 'Oh, you're right! This isn't the Serta mattress that was on sale' and proceeded to lead me to the correct mattress. I asked if it was in stock. She said yes. I purchased it and paid $80 to have it delivered the following Tuesday (I purchased on Friday). Tuesday I received no phone call about my delivery.



I finally called the store and they said they were out of stock and wouldn't be delivering today. They said they were estimating for Thursday, but it wasn't guaranteed. I spoke to the manager, who was completely rude and refused to remedy the situation. I spoke to the corportate office, who was also rude and refused to remedy the situation. I finally told them to refund my money because it was clear at that point that they were holding onto my money and expected me to pay $80 to wait around for them to deliver my mattress at their convenience.



Stay away from this horrible company! Do not go there even if they have a fantastic sale going on...you'll only regret it later!

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