Sundae spa is beautiful, a great concept. However, like any great restaurant if the food is good and the atmosphere is wonderful but the service is so/so...you wont go back. My 3 year old daughter loved it,but a nice greeting at the door would have been helpful, especially since there is so much to digest when you walk in. A simple "welcome to Sundae Spa, have you ever been here before?" would have been a good thing. Although friendly in the end, the man at the counter didnt bother to make eye contact when we walked in. As someone that works around a lot of children, its very important to make eye contact with them and establish a trusting and fun relationship first. The services are a little pricey, but its expected for the experience so i didnt mind paying a premium for a pedicure. It would be helpful for a friendly person to make some first-time visitor recommendations. Also, the website and outgoing phone message both said the hours were 2-7pm that day, however when I called and talked to someone at 3:45 they said that they were closing at 5...we went anyway because it was in the game plan and a 3 year old girl was really looking forward to it, but kind of got the feeling that we were the "last table before closing". In all, if the customer service experience is bumped up I say you have a gold mine...think Disney, you are making some little girls dreams come true so you gotta live up to it!
A real missed opportunity here on the owners part. Yes I know birthday parties are all about junk food and I expect that. But with childhood obesity what it is you would think someone with 7 kids wouldn't be pairing what is suppose to represent a relaxing and healthful experience with ice cream and candies. Yeah I get they are kids but obviously your experiences as a child shapes who you are as an adult. Also an ice cream sundae every day during the day camp! my kid wont be going. Also their products have a very poor shelf life. My daughters party favor turned brown!
This is, by far, my go-to place! I am definitely coming back and bringing new clients. My husband and I both got pedicures and 1hr massages. I also got threading on my lady mustache. They are very meticulous with all their services. Their individual attention and customer service is remarkable. Love, love, love! Thank you!
what a great experience!! Came out feeling like a new woman! Very professional and accommodating. Will definitely be coming back for more services and bringing friends! Thanks Anita :)
Amazing service, all of the workers are very friendly. The environment is very peaceful and all of the workers have different specialties which is amazing
the best spa in ct. i ad a microdermabrasion with dior signature facial it was the nice facial i never had facial like this .thank sonya