The last few times they have messed up my order or not included something ordered. Today I called and ordered shrimp and broccoli with the sauce on the side (I was sharing with someone who can't have the sodium). I've done this before with no issues. I repeated it at least 4 times. The order arrived and the sauce wasn't on the side, it was on the shrimp and broccoli. I called back and the employee who took my order argued with my and said that it was my fault because I didn't correct him when he read the order back. I most absolutely told him 4 times and he repeated it back to. He eventually asked if I wanted to speak to a manager and I said yes. He then started to talk to the manager and muted the phone so I couldn't hear. I was basically told there was nothing I could do if I couldn't bring it back down myself. (My car has a flat which is why I ordered delivery to begin with....) I explained that I order from them frequently and that they'd be losing my business if they couldn't fix my order. His response was "okay." So I won't be ordering from there anymore. And I will not recommend them to anyone. I'll take my hard earned money elsewhere to people who appreciate my business and will get my order right.
The atmosphere is good, the food is very good when you order at the place is good a little wait but phone service a little better phone service!
food is good and the area's not bad eather will order there in the future the food is nice and hot when it arrives too your table!
We have been eating at Highland Garden for a long while. If I had any qualms, I'd say the only thing would be that they try not to overcook their fried stuff and meat. Otherwise, they are second to none. I love the shrimp toast, the fresh way they go about offering their fried rice, and the crab rangoon. Keep at it guys. Good job. Being on the border of Naugatuck and Waterbury, it's hard to find a place that delivers hot, quality Chinese food. The girl that answers the phone is always polite, and the driver is decent, too. Holly.
The best Chinese cuisine in Waterbury, HANDS DOWN!
One day in the summer I found a carpenter ant in my rice I called and let them know. They offered to give me my money back, but, I didn't want to go back. Yesterday, my sister bought soup there and found a black hair in it.
I live very close to this place, and they are the best place for Chinese food! Not just the food, but the people, its a family owned business and they are the sweetest people in the world They greet all their customer personally and the food is amazing ! The food is all the best, I find myself staring at the menu for 5 mins before ordering because everything is so scrumptious! I truly love this place~
Great food quick and quick delivery too
Their prices on their website menu is a farce. i placed a small order and evrything I ordered was $1.50 or more over their price on the website menu. When I called them he would not even acknowledge what I was trying to tell him. He even said he did not have a website which I had up and even verified the address. He continue to say i dont know and hung up. A warning to all who are ordering from this menu on the website.