1801 E Palmer Wasilla Hwy, Wasilla, AK 99654
|Mon - Sat:|
The Wasilla, AK PETCO store is not kid or customer friendly.
When my grand daughter asked for help in the fish department while I was there keeping an eye on the fish she wanted, the PETCO associate told her that she needed to an adult to be helped and walked away. She wouldn't even stick around to hear her state, "my grandpa is right there." I saw the whole thing and couldn't believe what I was seeing.
What kind of BS excuse is that to get out of helping customers??? Unacceptable for a company with "Happier People" in their slogan.
When I addressed it to the manager on duty, we still didn't get any assistance. So, are we supposed to stand there all day and be ignored? So, we took our business to Pet Zoo and will never shop at PETCO again.
So others can be warned, please post a sign on the front door stating "Children not welcome, you must be an adult to shop here, and you can expect to not be helped once you enter."
Also, remove the "Happier People" out of your slogan, because you didn't make us happy standing there waiting for 20 minutes with no assistance and when we asked for it, you rudely walked away. No wonder major retailers are going out of business; hiring lazy people...if you want to a bad customer service experience, go to the Wasilla, AK PETCO...
As good as any large=box pet store -- lots of good quality stuff. Only complaint or comment is there wasn't as much attention to customers (do you need help? or do you have any questions I can help with?) Not nearly as customer-friendly as the local Wasilla pet store that's been here for years.