Alaska Water Conditioning Inc
601 N Bunker Hill St Ste A, Wasilla, AK 99654
Phone: (907) 376-3100
Phone: (907) 357-7792
Primary Phone: (907) 357-7792
Fax Number: (907) 376-3100
Fax: (907) 376-3100
TollFree: (888) 994-8822
Alaska Conditioning Inc.
Services: Water Softener Repair, Water Purification System Installation
Our interaction started out fantastic with this company, the salesman was charming, efficient and very intelligent. After all was said and done and our purchase was complete, we received an invoice with a "PAID" stamp on it and a "o.oo" balance. Happy our purchase was complete, and we now had a proof of purchase on record, we went about our business. 2 weeks later a payment was withdrawn from our account for over $200.00. When I called to ask why there was discrepencies between the records, and payments, I was told, well its paid for, so whats your argument? Despite my many attempts to communicate with the woman in charge of billing, I was hung up on and told her supervisor was not availible and never would be. To me if I was out of line, this would allow the oppertunity for her to show her boss, by allowing me to speak to him that it was not her having poor customer service. As a business owner myself, I often find customers can be unreasonable, howevor if my employee is avoiding sending the customer to me, its usually for a reason, not on behalf of the customer!
This was a real disapointment, we have a 10 year warranty and once our money had landed in there hands they were done with us, and we now have to try to do this anytime we need repairs, etc.
According to this customer when I spoke to her, this issue was resolved. She was unable to make her final payment, so we agreed to let her split the final payment over 2 months, instead of the agreed upon term (with no interest or late fees. We try to work hard with the customer to resolve any conflicts. We have a long standing relationship with many of the builders and plumbing contractor's. We have been serving our customers for 25 years.