We purchased a revolver on Saturday, and tested it on Sunday. After five rounds, the gun jammed. We were fiddle with it and were able to get the gun to fire the 6th round, but it jammed again. We took it back to Chimo's on Monday and the clerk confirmed the gun was Jammed. WE asked to get a new gun from Ruger. The following day the owner called, all belligerent stating all gun sales are final and he won't return it to Ruger, even though they said they would send us a new one.What a horrible customer experience. I would never buy anything from this place again!
I just came from Chimo's and that was the best customer service I have ever received in the whole state of Alaska. I bought a rifle and all the goodies that go with it and they guys were polite and very helpful. I can't say enough, ill be back!
I found the staff to be a bunch of rednecks covering up their gross lack of knowlege by trying to make fools of the customers, including myself. Have never been back.
Very rude. We will never buy from them.