Black Rose Antq & Collectibles

I'm keeping four stars because normally I have a wonderful time there. I can spend hours just wandering in there. But I can see what the other reviewers are getting at. The last time I was the a couple weeks ago they were rather busy. The service was very slow because one young woman was sitting in a chair eating crackers and a giant bottle of tea and who I believe is the manager was busy arguing with someone. The only person doing anything was the hippie looking girl who is always there. She was running back and forth between cases and checkout and was constantly apologizing and making up excuses for the other employees behavior. She was very sweet even though she looked like she was going to give herself a stroke. But that's the only problem I ever had. However now they close at seven and I am rather upset because I will probably almost never get to stop in there any more because I get off work at that time. I never had a problem with no one being at the front. If you ask them for help and they're up there alone they call another person up front so they can help you. So I don't really see how that could happen. It became my favorite place to shop after work so I really hope the new hours are temporary.

The items in the shops are ok, the issue is the staff and management. At best it is not good. Seldom can you find someone, the staff and shop owners can be head in heated arguments, yelling, not only at each other, but at customers. The manager is also not customer serivce oriented AT ALL. Not a pleasent shopping experience.