Needed a full size premium suv for vacation after our vehicle was wrecked. We reserved it a week in advanced. When we go to pick it up . We get a little explorer. Now we have to take a little Suv on vacation. Never again will we go back there. Would give less than one star if it was an option. Horrible service from the staff and the manager was no help at all at the murtland ave enterprise.
If I could give lower than a 1 star, I probably would. I called this location last week and reserved a car for today, September 24, 2016. They said, "pick up time 12:00 noon?" I said "sure". I arrive there at 12 noon on the dot to a locked building. I catch the employees outside leaving. I said, "Excuse me sir, do you work here?" He said yes so and I told him I have a 12:00 pick up time. He disappeared around the corner for a few minutes and got back in his car without saying a word. A young girl drives over to me, gets out and she says, "Sorry, I can't help you, we close at noon. I already shut down the computer system." Then tells Me that I can drive to another location that is almost an hour away. REALLY?! YOU COULDN'T GO BACK INSIDE AND GIVE ME THE CAR THAT I RESERVED FOR THE TIME THAT I ARRIVED?! Talk about terrible customer service. Thank you, enterprise of Murtland Ave. for screwing up my already jam packed day. 2 other's arrived right after me, same problem.