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24 Hour Emergency Service Available, Outstanding Customer Service

General Info
For more than 160 years, Washington Gas has been distributing natural gas to customers in the District of Columbia, Maryland and Virginia. We bring natural gas to your home or business safely and reliably.Today, clean-burning natural gas is the fuel of choice for more than nine out of 10 new home buyers in the Washington metropolitan area and Washington Gas serves more than one million customers throughout the Washington metropolitan region.
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Sat - SunClosed
Extra Phones

Phone: (703) 750-5814

TollFree: (800) 752-7250

Services/Products
|Gas|Customer Service|Engineering Services|Residential Services|Web Site|Home Services|GAS SERVICE|Billing Inquiries
Payment method
all major credit cards
Neighborhoods
Downtown-Penn Quarter-Chinatown, Northwest Washington
Categories
Propane & Natural Gas, Gas Companies, Utility Companies

Reviews

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jviii1999

01/27/2011

Overall
HORRIBLE company with even worse customer service due to being a monopoly in the area.

WORST people to deal with EVER. Not only can I not seem to ever get ahold of anybody that speaks english but even when I try speaking in spanish I can't understand what they are saying. Rude doesnt even begin to decribe their customer service. From the very first moment I opened an account with them it has been nothing but misery. They over charged me the first month which then became a credit and I didnt have to pay again for quite sometime. Well, here we are over 7 months later and I get a phone call with a recorded message telling me to call them. I call them back and after repeating the menu options about 5 times I finally get in touch with another of their ever so rude service reps. She informs me that my gas is about to be shut off due to non payment. I inform her that I never recieved a bill or notice in hard copy nor in email and that I find it rediculous that they waited 7 months for them to contact me to inform me my gas was going to be shut off in the middle of winter. Why couldnt they have called or ... Not only can I not seem to ever get ahold of anybody that speaks english but even when I try spanish I can't understand what they are saying either. Rude doesnt even begin to decribe their customer service. From the very first moment I opened an account with them it has been nothing but misery. They over charged me the first month which then became a credit and I didnt have to pay again for quite sometime. Well, here we are over 7 months later and I get a phone call with a recorded message telling me to call them. I call them back and after repeating the menu options about 5 times I finally get in touch with another of their ever so rude service reps. She informs me that my gas is about to be shut off due to non payment. I inform her that I never recieved a bill or notice in hard copy nor in email and that I find it rediculous that they waited 7 months for them to contact me to inform me my gas was going to be shut off in the middle of winter. Why couldnt they have called or emailed after the first month like everyone else in the world? What if I was poor and couldnt afford to pay it on a moments notice and ended up with no heat? Thankfully that wasnt the issue but I wonder about others out there. Regardless of which I have never had a single second of experiance with them that didnt make me see red.

chat11

05/11/2010

Overall
can't understand a word they say- they mumble

calling this place is a farce. on hold forever; people mumble; and they sound like they are in a hole. you get no where and they think they are helping you. everytime i call i MUST ask for a supervisor to correct the problem.