Roto-Rooter Plumbing & Water Cleanup
5125 Macarthur Blvd NW Ste 13, Washington, DC 20016
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We experienced a clogged kitchen sink as a result of a problem 15 feet into the line. The Rotorooter service tec Ram Khiangte arrived within an hour on Super Bowl Sunday. He spent almost three hours with us and cleared the drain and pipe - he was very diligent and professional. Walked us through the process and the problem. More expensive than most plumbers, but the results were better, in my opinion.
Dama Fanai was prompt and professional. He was here within 3 hours of our basement flooding and then spent 2 hours snaking and resonating the main drain to the street to solve our problem. He was professional and efficient. We are grateful to him and Roto Rooter for saving the day!
David, Tech 2912, was on time, efficient, had to replace one of the biggest water pipes in my basement, and did an excellent job. I have an older home, so it took some time to saw the pipe and replace it with a PCV. I wasn't sure how it was going to be done, however, he assured me, as a professional, he knew exactly what to do and, when it was all done, I was the happiest person ever. No more leaks. Thanks David, you're the best.
Had a great experience with these guys. needed them to snake an exterior drain and replace the cover with a new drain cap. Joseph (#5423) was precisely on time, explained very well what he was going to do and what the charges would be. When an unexpected neighborhood power outage made it impossible to snake the drain on the original day of appointment, he offered to come back the next day at the time of my choosing, for no extra charge, to complete the work. great experience all around.
I had a plumbing issue, in the upper floor bathroom in my home, Called Roto Rooter, I had the drain snaked out, still was an issue Roto Rooter never hesitated to send out their professionals to get this problem resolved. I would like to personally thank Roto Rooter professionals Dama Fanai, who would not quit until the job was complete, and I was satisfied. I also want to personally Thank Khai Paukhankha and Lal.
" Job well done gentlemen"
I had clogged underground drain pipes connected to the gutters. The clog caused the downspout to fill during heavy rains, which caused overflowing from the roof gutters. The technician Tin (2648) arrived within the window and gave a call 30 minutes prior to arriving. The debris was fully unclogged. The technician was very friendly and did a great job! I highly recommend him and Roto-Rooter and will certainly use them again!
Initially, I was really reluctant to use a chain service. I mean, when has a chain service ever been more personal or cheaper than your neighborhood tradesman? But then, I was surprised. Initially, I did pay a little more than I would have with my normal plumber, but my normal plumber didn't have the same equipment, high volume expertise, or a guarantee on their work. A few months after having RR come out, I had a similar issue and called them again. When we discovered that the issue was the same (a city pipe issue), which we hadn't filmed last time and I shouldn't have had to call RR for this time if a report had been filed initially, they decided they would refund my money. While I like my plumber, I don't think he would have taken the financial hit because he didn't give me the BEST service he could have the first time. RR also filed the report with the city on my behalf! On top of that, both service calls were completely professional, and most importantly respectful of my home. The second service technician we had, Dama Fanai (#1503) was beyond patient with us as we recalled the first issue and I stressed about having the same issue pop up again -- he showed us the video multiple times, drew diagrams, and really went above and beyond to make sure we understood what the problem was and how he was going to help. Now, I really can't imagine calling anyone else for my plumbing matters.
When I discovered that my sewer line to city pipe was clogged, I called Roto Rooter. They sent a service person to my house within two hours. The service person was very capable and professional. Two hours later, the line was clear. I also received a video recording of their visual inspection of the 70 feet of cleared pipe. I was very pleased with the result and plan to use them again should a future need arise.
I had a nasty backup in my basement and had to call Rotor Rooter. The technician Dama Fanai, #1503 was on time, very professional, engaging and informative. He was very articulate in explaining to me what the problem was. He also offered solutions that would help the problem from happening again. He reached out to the parties that needed to be contacted after he finished the job. I was so frustrated with the problem but Dama’s calming demeanor ensured me everything would be ok. I would definitely use Rotor Rooter again if needed. Prayerfully I won’t have to call them but if I do I would call and request that they send Dama. What a gentleman!