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We had a dishwasher, washing machine, 2 air conditioners and a snowblower checked. The 4 different service representatives were very polite, helpful, neat in appearance , knowledgeable and quick in doing their jobs. I am happy that I decided to take the service agreement with Sears.
Excellent tech service- refrigerator model 253 needs a recall- too many repairs -3-4 in 2-3 years. I have other Kenmore appliances that are up to 20 years old and no problems. I suggest less plastic and more steel go into appliances- luckily - I have a protection agreement- but do I keep this refrigerator if it continues to need service after the agreement expires
Although the technician who came out on this 9th yes I said 9th service call for a 2 year old refrigerator was great, the protection agreement is a complete waste of money. I have been messing around with the PA policies and procedures for 2 years....starting 2 months after purchase. It is quite obvious that the model I purchased- Kenmore top freezer 18 cu ft black refridgerator was a lemon. And to be told that I missed the required 4 calls in a year by a day sent me into a tizzy. I spent 3 hours on hold all together trying to talk to someone about the 8th repair. After the 9th call I FINALLY am getting money towards a replacement fridge and then I'm only getting $480 where as I paid over $1000 for the fridge and PA. $650 for the fridge. When I asked why I was only getting $480 I was told that although the model I had was no longer available ( no kidding it was a piece of crap) that's the average cost to replace now. So..in effect I'm being penalized for the fact that I was dumb enough to buy this over priced piece of crap. If I could give less than one star I would.
Phone: (401) 354-1981
Address: 650 Bald Hill Rd, Warwick, RI 02886
375 Washington St, Providence, RI 02903
2506 Pawtucket Ave, East Providence, RI 02914
18 Coventry Shoppers Park, Coventry, RI 02816
250 Wickenden St, Providence, RI 02903
2735 Pawtucket Ave, East Providence, RI 02914
240 Bald Hill Rd, Warwick, RI 02886
340 Broad St, Providence, RI 02907
Warwick, RI 02886
739 W Shore Rd, Warwick, RI 02889