I have been a member of National Rental since 2003 and always receive excellent service. I travel each month now and always rent from National. I have used National at PVD probably 6 or 7 times during the past 4 or 5 years and always received excellent service for their staff.
I rented a car there and was in a non at fault accident. They were paid out 11,000 for a car worth like 6,000 from the insurance. After that they tried to be greedy and sue me for another 5,000 for time lost. When i didn't put the claim through my insurance in the time they said they wanted they threatened to call the state police and have me arrested. DO NOT USE TERRIBLE SERVICE!!!!
I had a great experience overall. I was picked up at home for the rental and there were no hidden fees (though my insurance company was paying and I opted to not add additional insurance - as that was expensive!).
Everything went very smoothly. Service was quick and attentive. The car was clean and in great shape.
I had a great experience at this location. Very helpful and pleasant staff, good selection of cars. I'll definitely use them again.
The worst. Ripped me off years ago. Put me out about $400 more than I was supposed to, plus lost my car keys, unprofessional. Do not use.
Friendly service - as always. I rented an "easy pass" to avoid having to pay cash for tolls. It turns out that I did not encounter any tolls. They willingly, without argument, removed the charge from my final bill. I also rented a GPS which was a life saver. All around a very positive experience.
No problems, nice car and service. Agree that they also told me that they were located next to the baggage area. Not a true statement. Had to use moving sidewalks and get on and off many times.
This is a second time that I have rented a car and I asked to not have any charges that would be a surprise to me. Well, I did have over $200 of extra charges with insurance. There are 3 different insurances that they will charge you with. I have tried to get someone to work with me on removing these costs and tho my son was with me I am having NO LUCK. Check with your car insurance before you leave as most insurances WILL COVER you when you rent a car. I didn't know that before renting!
We had a almost new vehicle rented but had problems with it on several different days. The staff took care of it and we had a replacement car brought to us. The other thing I found annoying was that they told me they were located right across from the baggage area. This was far from true and a problem as.my husband is handicapped and we had problems getting to their location.