I use to not like this business because the drivers were normally late and one of them was always in a crappy mood and reckless driver but I ended with no car again so I had no choice. They are actually ALOT better than before. I've only been picked up late once and it was only 5 minutes late and I called last minute. I havn't had any of the old drivers that used to take me but the new ones I've had recently are pretty nice and get me to my location safe. I use them 5 days out of the 7 day week. I think the owner realized he needed new drivers.
Pros-A few nice drivers-24 hour serviceCon-Horrible customer service-Downright abusive dispatchers and some drivers-Keep customers waiting/make you late for appointments-runs more like a bus than a cab because they pick up more than one person at a time yet charge full fare.
I more than hate this service and DO NOT recommend this sh*t service to anyone! Wait time is an hour, can't get a round trip without the taxi leaving, nor can anybody get anywhere because their drivers are incompetent! And the manager is an a**hole to deal with!
Always always late I'm buying a bike from here on out don't use this taxi service unless you plan to schedule it 2 hours before the actual time you need to be somewhere. Unprofessional drivers who curse on the phone while driving and bring there kids? With them.
Is there any option for less than one star? Service is crap, always kept me waiting for more than 30 minutes, missed my 3 meetings because of then so far (had no other option - pre paid so had to call them) and when I didn't notice car and went out 10 mins late, cab guy just started being rude, told me that he'll charge double and when I said I'm not gonna pay double, he started using f word and told me get out of his car?! And even I purchased their monthly pass, not worth it at all. There are other cab services (I found out later) take that or rent car for $14/day for month.