Franklin Towing & Recovery in Odenville is the most unprofessional company you can choose. I used their service on April 2017 . To be able to tow my car they needed to remove a small part in the front bumper of my car they forgot to put it back on. At the beginning Mr. Michael said they still had the part and told me to send my address and they would ship it to my home, it never came to my home so I called and ask they would hang up the phone sometimes or be so rude finally the owner several days later they told me the part was lost and they would order one and send it to me he said " we will call you to let you know when the part comes in " Mr. Michael never called and when I tried to get in touch they were so rude to me and hang up the phone when I tried to talk. I tried to call again and the owner Mr. Michael said I needed to talk to Tyler he was the driver that day of the service and that Tyler will have to be the person responsible for it. Tyler told me to send him all my car information and that he would get the part for me so I waited later when I tried to get in touch with him he had disconnected or changed his number so I called Franklin Towing & Recovery again the owner refused to be responsible for this and told me " you have to fix that problem with Tyler" So If you would please Franklin Towing I am still waiting for your company to show the professionalism you say you have and take responsibility on this matter.
Serving the Warrior Area.
From Business: National Truck & Trailer Repair, Truck Breakdown Roadside Assistance, Heavy Duty Towing, Commercial Truck Tires Nationwide U.S. and Canada 24 Hour Any Where Any T…
My insurance company contracted w/this company & I was quite pleased w/the service. Tyler was super nice & was able to drop my keys off at the dealership for repair, after hours, so I didn't have to go out at night. It took a few minutes longer than expected but you could tell this guy had been working hard all day & said sorry it took so long. No problem Tyler, you're a good guy & I appreciate your help.
They're the worst laziest crooks in the business when they damage a car they try to get out of fixing it . Always say Hell NO to their service!!!
It took them over 6 hours to get to me, then they dropped my car off the tow truck. Now they are denying they dropped my car so they don't have to pay for the damages. Don't use this company!!!
I locked my keys in my vehicle Thursday evening while at the grocery store. My insurance company told me it would be an hour before someone could get to me (I think that's what the norm is). Much to me my surprise Michael was there in less then 30 minutes. He was very polite, didn't scratch my vehicle, and was able to get into it in under a minute. I will be sure to request this company in the future.