I had the occassion to talk to the man behind the counter, who was very busy with others in the shop, he was trying to help. Knowing myself, when I am busy, I don't have time to stand around and talk or I lose my train of thought, so I chalked it up to the fact that he was busy and really did not have enough help. I will go back again as I was satisfied with what was done.
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I thought they did a great job and we're very polite. Also, I first went there to ask questions about fixing something myself and they helped me even when there was nothing in it for them. I appreciate this in a business and have used them for repairs. Other people tell me the same thing. I posted about my experience on FB and there were a lot of nice comments.