The staff was nice and courteous. The girl who helped us put the cupcakes in the box sideways (we tried two) which was funny and the cupcakes ended up loosing some icing because of the way they sat. As for the cupcakes.... I tried both the cookies and cream and the chocolate with salted caramel. Both cupcakes were way too sweet. They did not taste like chocolate at all. They cake part was kind of dry. The icing was basically pure sugar and did not have much flavor. So sad as I was hoping they would be tatty but they were not. I would rather bake my own cupcakes. These are not worth the price or the calories. I couldn't even finish one.