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David S.

08/07/2017

Overall

Unbelievable!

I was out of town but asked Moody Plumbing come out to repair a leaky 2" PVC union on my pool pump recirculation system. They could not figure out how to replace it. So they cut the union out and temporarily installed a rubber sleeve secured by band clamps as a "patch". They then proceeded to charge us $595.00 on the spot! My wife was home and knows nothing about plumbing so she paid them. When I got home and saw what they did and what they charged I was furious. After leaving a message about wanting to discuss they quality of the work and the charges, they called me back on a Monday. The office person said Mr. Moody authorized only invoicing me $150.00. I was ok with that and told her to tell Moody I appreciated it. Then Moody simply refunded $150. Not what I was told and there was NO misinterpretation on my part. When we followed up, they denied saying the total invoice would be $150, but instead said they would refund $150. So, now I have paid $450 for a botched plumbing job that still needs properly repaired and when they said they would make it right they reneged. Folks, I am not a stranger to plumbing and frankly I could have done what they did for $20 and 30-45 mins of my time.
Yep that pic I posted originally cost me $595 and was reduced to $450. Shameful. Buyer Beware with this outfit! You now know the facts of my experience. If you need a plumber... look elsewhere.. you will be glad you did.

David S.

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jh1103

04/20/2013

Overall
Horrible company

I had them come out twice, spent $800 then they said I needed a 16 foot section of pipe dug up and would cost me $5200. the next day I had another company come out,they unclogged it in 5 seconds. Do not let them thieves into your home.

jina.makwana

02/07/2013

Overall

MOST WORTHLESS PLUMBER - RIPPED OF CUSTOMER

horrible horrible horrible taking advantage over somebody's terrible situation.



last week our hot water heater broke down. it was Friday night & we called moody plumbing explained & gave the location. he told the price up front & said it will be

$117. we said fine no problem. once he came & went to utility room he did not even looked the problem what was the problem nor gave explanation & said right away said I can not fix it. it took him only total of 5 minute to say that. then he made bill for over $300, which took him 20 minutes to write it. we ask why so much you did not do anything his explanation was that because we were commercial property. we never lied who we were when we made called we said who we were so why rise price three times more then original conversation. after talking to him he made bill for $235. then the manager told him I have no problem giving you $117.00 even though you did do anything that was the original price was $117.00.he said fine & which we gave him right way. he scared us & said nobody can help you.

now he has audacity to send me another bill for another $118.00 for not doing anything.

after that we called other plumbing company & they were so nice & solved our problem.

he came Saturday morning & charge us $114 with parts & also explained what was the problem. the nice plumber was from Best plumbing,younstown. the name really belongs to them.

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