The store was doing a promotion with the 105.9 The Bounce radio and i purchased some headphones ( Bluetooth retractable ear buds. ) Paid a premium too for the convenience of having a pair right now and not waiting for Amazon Prime which is only 2 days I know , and $30 cheaper! I still ended up with some knockoff pair that vibrated so loud thay others look annoyed. I used them for the emergency need thay day and went charge them up and the port is bad . I go back to the store and they said no refunds or exchanges . It's within 10 days . NO RETURNS OR EXCHANGES.....asked me if I wanted to purchase more and I said I would likely be a customer still if you stood behind your products. They shrugged....so am I. If No star is a review then this would be it. GO ELSEWHERE OR GET SHRUGGED OFF .
i just stopped into the store take care of some business Amanda and Steven waited on me. They were very professional and very helpful every time I go in the store every one pleasant and helpful it makes me feel like stopping by the store and saying hi. Good job
Just bought 2 new htc Desire 626s phones from MetroPCS yesterday. One stopped working last night. Took it back to store that I bought them from United Wireless 15013 E 13 Mile Rd Warren, MI 48088. Was told they would not replace defective phone and to take it 10 miles away to their corporate store. Corporate store would only replace with a refurbished phone not new. I said no way, I wanted a new replacement phone. They told me to contact htc. htc said I had to send in to get it repaired under warranty. I said no way, I wanted a new phone not a repaired one. This is very bad business by Metro PCS and htc. My only recourse is to stop payment with my credit card company.
This store is the most untrustworthy as they can come. They lied about 2 year agreements stating there were no more, and Sprint is getting rid of them all together. They lied about we all have to lease our phones, and not allowed to purchase them. They lied about how we could not keep our unlimited data, that we would have to switch into the new program, and when we reach our data limit Sprint will slow your phone down so you can’t use it. Do not use privately owned Sprint stores because they will lie to you and take your money. Only use corporate stores because Sprint can only help those who purchase their products from the right stores.
five stars for the great service provided
nice family run company !! helped us many times !!