I went to Auto Pro because my son "blew up" our engine while he was in college (apparently changing oil isn't a high on the list of priorities for college students nowadays). Naturally I had to pay for it so I called around and came across Auto Pro's 3 year/unlimited mile warranty on engines with a $200 off coupon. I called and spoke to the center where they gave me a price about $300 lower than the next lowest price. I towed the car there and went up there to give the deposit. At this time the manager explained to me that there may be additional parts on top of the price... I asked how much? He said he didn't know but explained the rational to me on how every car is different and that they will save anything they can. It seemed reasonable but I was skeptical. Then three days later I get a call with about 5 items that were needed and it would be another $340. So I went up there with a friend of mine who is car-savvy to see what was really up. Upon arrival the manager took me in the back and showed me those parts as they were all corroded/leaking. At this point I began to lose my skepticism and trust the mechanics and told them to go ahead. Also, the manager said there would be no labor charge for these items as they had to be removed to do the engine anyway... not bad. Overall I am impressed with the service and will return as I feel they have treated me fairly during this big and complex job. Although I would have wish it would have been done a day earlier but I am happy that the car runs good now and I am definitely not giving it back to my son!
32899 Van Dyke AveWarren, MI 48093
18900 Hall RdClinton Township, MI 48038
1515 S Lapeer RdLapeer, MI 48446
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My van was consuming a quart of oil every week. Brought the van in and there were many leaks including the oil pan, front crank seal, lower intake gasket, etc. I purchased the extended lifetime warranty when we purchased the vehicle. The dealership took care of all repairs and went above and beyond by waiving the brake inspection fee because a rental car was unavailable while my van was in the shop. Our warranty includes a rental car for any service call. Jim, took care of the lifetime powertrain inspection as well. The repairs were covered by the powertrain warranty. For the first time I felt the service department was working for me, the customer. They have gone above and beyond my expectations and for the first time in 5 years I genuinely feel like a valued customer. Prior to this experience I was very unhappy with past service encounters and told my husband we would never buy another Chrysler product. After this experience I will likely buy my next vehicle from this dealership. Thank you Jim for going the extra mile and making me feel valued and important.
We came in for our first routine oil change on our new Grand Cherokee and when we left a mistake was made with a gasket that caused an oil leak spraying oil all over and out the exhaust. Upon returning, the staff immediately diagnosed the problem, Judy came over took responsibility, made us feel at ease, explained the problem and the process for the resolution. Judy treated us with respect, got us a rental at their cost, fixed the problem and had the car detailed cleaning up all the oil spill mess. Anyone could have handled the situation but this person genuinely cared that we received a high level of customer service. This is what execute excellence looks like to me. Thank you we will be back and will be customers for life.
I had to bring back my car for a recheck as I was leaking fluid since 2 weeks ago from the 1st repair. I called Judy at 710am on a monday nervous that I might not get In because it's a Monday. She got me in immediately and within 35 min Devon came back to me and explained what happened. Devon as I said previous is a sincere person and explains things very well. And Judy is easy to talk to before the repair is made and she explains also very well what I might expect. They are both an asset to the Friendly Team.
Jim Riehl Auto Group, both in Lapeer, and particularly as of late in Warren, has served my wife and I well in the leasing and purchasing of several vehicles. Their service was outstanding every time. The new lease cars which came from Lapeer were delivered to our home in Macomb Township personally. Our purchases in Warren were attended to by a fantastic salesman (Kirk Rowe), who made them smooth, and pleasant from start to finish. I'd go back there EVERY time I had a vehicle purchase or lease to make.
Al and Chris are honest, reasonably priced and know what they are doing. I won't take my jeep anywhere else now. I had an issue after they repaired my jeep and it's not even something they fixed but they checked my jeep to make sure and told me what I needed to do to fix the problem (tire issues) they both are good, honest guys who won't rob you and they'll do a great job. I highly recommend bringing your vehicle to them for repairs.
They are so honest here. I am a female and I hate how mechanics take advantage of us. Chris and Al are honest and go above and beyond explaining what needs to be done to my truck and how much it will cost. While they have been under my hood they have fixed things that I didnt even ask them to fix. I would never go anywhere else but to A C Automotive for any repairs to my vehicles. I would highly recommend them to everyone I know.
Whooo Hooo my car is fixed!! Al & Chris are the real deal!! if you are looking for honest service from an Auto Co. these guys are great!! they fixed my Rear end & my car drives like its brand new!! i feel safe in my car & i no i wasnt ripped off, excellent service from these guys & i promise i will tell all my friends about you guys!! Thank you for making me feel safe again!!
A few weeks ago, we leased a 2013 Ram 1500 Big Horn for my wife. Our salesman, Bob Lesko, worked out such a great deal for us, that we decided to lease a second Ram (this time, for myself). Again, Bob went above and beyond, and found a truck that met all of my requirements, right down to the Flame Red color. My wife and I both LOVE our new trucks, and highly recommend Bob Lesko!!
Jim couldn't have been more professional and helpful. I wasn't thrilled a 1 year old truck had the radio fail, which controls just about every aspect of the truck. Jim was excellent every step of the way. Tim at Rentals, equally as helpful. Understood my needs and that my job requires cargo capacity. Got me in a rental that met my needs and very, very quickly.