Smart Recovery Service
21683 Ryan Rd, Warren, MI 48091
(586) 754-5911Add Hours
My car was repossessed today, 2/24/16. I paid off my finance company and they released my vehicle to me. I called Smart Recovery expecting another horrible experience. They went above and beyond to help me out given the snow storm we experienced today. The manager, offered to wipe all the snow off the vehicle so it was safe to drive. I would not want the job's these people have, but someone has to do it and I have nothing but good things to say. If my car ever gets repoed again(lets pray not) I hope it is by this company... I even got a sucker as well as a doll from the nice office lady for my daughter.
BE AWARE...THEY WILL TRY AND MAKE YOU SIGN THE RELEASE BEFORE YOU LOOK YOUR CAR OVER AND THEN TRIED TO INSIST THEY DID NOT HAVE MY CAR KEY, which they DID. Total jerks. Had my vehicle release for FIVE days but would not make any attempt to meet me befor or after their 9 am - 2 pm business hours. They made me miss two days of work because the first day I arrived at 2:10 pm and they were "closed" even tho they were standing around doing absolutely nothing. This business is absolutely THE IGNORANT LEADING THE IGNORANT AND RUDE. They all need a lesson in professionalism and lessons on how not to be such rude jerks, especially the creature that answers the phone. too bad you can't rate negative stars, because they deserve it.