29214 Hoover Rd, Warren, MI 48093
Parking: Lot, Private
Bike Parking: Yes
Specialties: Wedding Wear, Wedding Dresses, Gowns, Dresses, Bridal Gowns, Clothing, Garments, Apparel
By Appointment Only: Yes
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Stay away from this place. They do not adhere to their own store policy but expect you to, and they are only concerned with the money that they can make off of you. They will charge you for every little thing. Please be careful if you decide to patronize them. They do not value their customers. There are many other bridal stores out there, try these first.
Everything was perfect (mostly) until the owner stepped in. She tried to blame me for blood on the dress that no one saw but herself. Her seamstress told me she did not take the bust in and the owner accused me of losing inches off my bust in 3 days. Don't you think my bra would no longer fit?
I attempted to explain to the owner that I am happy I have my dress, but this is poor customer service, so that maybe she could fix things with other customers. She couldn't understand a simple customer critique. She started yelling and acting crazy in the middle of her own store.
To summarize: I wouldn't wish this place on my worst enemy. Steer clear ladies.
04/17/2012Provided by Citysearch -
Horrible experience. When I was planning my wedding I walked out of this store because they were extremely pushy. A friend of mine asked me to stand up in her wedding and then bought her dress & picked out bridesmaids dresses from Alessandra Bridal. They allowed her to make us get sized & order the dresses nearly a year before the wedding date, which is way to soon! They talked the other girls into ordering dresses 2 sizes larger than they really needed, which would make the alteration charges that much more costly to size them back down. Then the wedding was called off and the bridal shop refused to allow any kind of refund. The dresses were expensive. They told me the dresses were already ordered and they claimed they couldn't call to stop the order. They also said it would be 3 months for the dresses to come in. After 3 months came & went I called to find out where the dresses were and they told me it would be nearly another 2 months before the expected arrival date of the order. Sounds to me like someone lied to make a big sale. I highly recommend going elsewhere.
Words cannot express how satisfied I am with Alessandra Bridal. I found the most perfect and amazing dress for my wedding and I can't wait for everyone to see it! If you want to get the most for your money, you need to stop by this store. All of my family has gotten their gowns from Alessandra. They truly care about your big day and will not let you take your dress home unless it is fitted PERFECTLY for you. All of the employees are absolutely wonderful. I can't say it enough!!!!
I bought my wedding dress here and it was a FABULOUS experience. I randomly stopped in, remembering seeing the store since I was little. I am a voluptuous woman, so not really looking forward to the experience. I wear a 16, and Azziza the sales lady was WONDERFUL. I walked in, told her my budget, she said she knew exactly which dress would look the best. She pulled about ten different dresses, but it was the very first dress that I went with. Its a beautiful dress and was exactly the right cut. They are super friendly and helpful, my mom even bought her mother of the bride dress there. They have a beautiful collection of dresses. Would definitely recommend.
01/25/2010Provided by Citysearch -
Alessandra was the third place I looked for my wedding dress. I found it here! The shop is small, so the staff gave me extra attention. They helped me only look for dresses within my budget, and were honest when I tried on dresses. The ladies even had a ""say yes to the dress"" moment when I found my gown! All of thier gowns are beautiful here. Would recommend to others!
11/15/2009Provided by Citysearch -
I went shopping for my wedding dress for the first time...and the dress I was looking for was at Alessandra's so my mother and I headed up there...and little did we know we would have the greatest experience shopping for a dress!!! They brought me the dress I wanted along with about 6 more. I tried all of them on with great help from one of thier consultants her name was Sally...she kept me laughing and having a great time but was also very professional!! I felt like I was the complete center of attention!!! They were definitely willing to work with me as far as my budget goes. Found a great dress that was under my budget and found a great veil to go with it!! It was definitely a very pleasant and fun experience....isn't that what it should be when shopping for your wedding dress?? I would definitely recommend this shop to everyone!! My mother and I had a great experience!! Also...the moment my consultant Sally found out I was buying the gown...she immediately busted out into her You Found the Dress Dance!! I had a great time trying on dresses here!! So glad I could have a great experience!!
09/30/2009Provided by Citysearch -
I was in a search for my bridal gown and as many other brides I visited few places trying to find the perfect dress and perfect deal. One of those places was Alessandra. I told them how big my budget is and ask not to bring anything that I can?t afford so I will not fell in love with the expensive dress. They had the dress I want plus some other once. The lady that was helping me of course brings out dress that was 50% more then I could afford. But I put it on I look gorgeous in it! When I asked for price and perhaps some deals the manager and sales lady did not helped me at all. They said when I order the dress and put the deposit down then they will give me some deal. I just simply asked them if they go to the store pick something that they like and find out how much it cost at the cash register. It is unheard of to make the purchase without knowing the price.
Next day I order my dress (the out of my price range) from another bridal store. About 2 hours after the sales lady calls me and ask if she can place the order for me. I said no because I order my dress already. When she heard that she automatically was very mean to me, telling me that they have better deals (she did not give me any) and that I made mistake ordering from someone else. Two minutes after that the manager calls jelling at me and saying that I got the wrong dress because they are the only one that carries that designer and calling me a liar! What a B?!
Please do not go there! They don?t care about you ? they care about the sales and your money!!! To me you should have great experience picking up your dress!!! That is not with them for sure.
09/28/2009Provided by Citysearch -
Spotted an ad for Alessandra from a local wedding magazine. Thought I would go see it since it was near my house. I wasn't disappointed. Flavia provided the best, most personal attention. I felt like i was the only bride around even though the place was busy. Tried on a half a dozen dresses. Fell in love with a few of them. Since it was my first shopping trip after getting engaged, I tried other bridal shops, but kept thinking about my positive experience at Alessandra's and the second dress I tried on there. Went back a few days later and purchased it. Can't wait to see it when it comes in.
If you want special, one-on-one treatment, go here. Dress selection is fantastic. I ended up with a dress I would have never tried on.
09/26/2009Provided by Citysearch -
What a wonderful experience I had shopping for my wedding dress here at Alessandra's. My consultant Sally made it fun and not stressful for me and my mother. I was amazed at the huge selection and variety of dresses right there in the store. Alessandra has been genuine and kind with me at all of my fittings. I was told initially when ordering my gown that Alessandra herself would be in charge of all my fittings and that is exactly what happened. My dress has been impeccably tailored and I feel as if I could never have received the service and knowledge at any other bridal shop. I am so glad that I am an Alessandra bride!!!
07/28/2009Provided by Citysearch -
I loved Alessandra bridal! They go above and beyond to make sure you find the perfect dress for your perfect day! They will help you with any bridesmaid issues and are always willing to help you try on any dress. I tried on about 75 dresses there at 3 different times, everytime they were more then willing to help me no matter how many different dresses I wanted to try! Plus the ladies there are amazing!
07/21/2009Provided by Citysearch -
I visited Alessandra Bridal after looking at various bridal salons and still in search of the perfect dress. When I called to schedule an appointment they were helpful and I was able to get right in. The staff was very friendly upon arrival I had a consultantion with Flavia, she asked what I was looking for in a dress, my price range, then began to pull some off the racks.
After trying on about 5 dresses, I found my perfect dress. Alessandra's staff was good at helping to add accessories with a veil and tiara, describing the bustle and making me feel like a princess. My mom had been with me and when I walked out of the room, she lost it. When I saw myself in the mirror, I knew that it was the one! I felt wonderful and knew that it was exactly what I was looking for.
I have just recently ordered my dress and am excited to get it. The only thing that my dress didn't have , that I was looking for, were buttons down the back of the zipper; thankfully Alessandra's said they would be able to put buttons on for me. I am grateful for visiting the salon and am very excited about my upcoming wedding. I would highly reccomend Alessandra's to those looking for the perfect dress, they have a great selction to choose from! Thanks again Flavia!
05/29/2009Provided by Citysearch -
I was a little apprehensive to go to Alessandra Bridal after reading some of the reviews written. Obviously, the customer who wrote this was mistaken. I made an appointment to view & try on Wedding gowns with My Family here in MI, as I am from KY. My Mother-in-Law highly recommened the place, as as we all know we seldom listen to our future Mother-in-Laws. However, they we're very accomadting with the appointment time I needed. I was impressed, hoping the service would be as wonderful as the phone appointment was. To say the least it was more than that, the entire staff at Alessandra's was super & so great! I went to Bridal stores in other areas around MI while here in town and did not receive the attention as I did at Alessandra's. I am a bigger gal & other places did not even have gowns in my size to try on or didn't even want to help me. Thank heaven Alessandra & her staff of professional consulatants came to my rescue, they made me feel like a million bucks, I have never felt more beautiful in my entire life as I did that day. If you truly want an exciting & stress free time in finding the perfect gown, definitely go to Alessandra's. They found me my perfect everything & even made special arrangements for me for my fittings for the same day I was in town from KY. How wonderful is that! The girls who work there are best for customer service and helped me every step of the way, I purchased my gown, plus my bridesmaids & mother's gown from there too. After finding the perfect gown & hp & veil the consultants & Alessandra herself celebrated with me through hugs, good wishes & pictures. And Sally did her special Bridal dance for me too! My picture is now is on their photo screen in the store, how magical is that, everyone who comes into the store sees how beautiful they made me look that day!
Thank you Ladies!
05/28/2009Provided by Citysearch -
I tried on about 30 dresses before going to Alessandra?s Bridal. It turned into a fun visit. Not only did they recommend an age appropriate dress to flatter my unflattering figure within my budget, they also advised on color, sizing and alterations. I feel more confident now and can?t wait to try it on after the alterations. I?m sure my son will be as proud of mom as she is of him.
My step mom got her wedding dress and her attendents dresses here and everything was great from the time we ordered until we picked the altered dresses up. No problems at all. When I got married it was the same way!! Everything has been wonderful. The owners have been great, the sales people really know what they are talking about too!! I have and will continue to reccomend this bridal shop to any one getting married!!
I have been there many of times and every time i go there i have a wonderful expierence. The staff is very helpful and always willing to work with you on everything. They are always patient no matter how crazy of a bride you are or how many people you bring to the store. I would recommend them to everyone i know. I love the wedding dress i picked. Thanks.
04/20/2009Provided by Citysearch -
I was astonished by these negative reviews on citysearch. So when my fiend recommended this salon, I was a little apprehensive at first. Boy am I glad I didn't listen to these reviews. From the moment I went in to this salon, I was treated like a princess. The sales staff was knowledgable to what I was looking for and made my experience one to remember. They helped my mom pick her dress too! My bridesmaids found a dress they did not carry, they were very upfront about not being able to get the dress, but found a similiar one in their salon that my bridesmaids liked and did order. Once I started to go in for my fittings, I did mention the negative reviews to the owner. She was very interested in the feedback both good and bad. I believe you have to see for yourself and make your decision based on your experience. I am glad I went to this salon and will highly recommend them!!!!
09/14/2008Provided by Citysearch -
I went to Alessandra's based on reputation. It was the biggest mistake of my life.
It started out good. I went to find my wedding gown. The staff was courteous and helpful. I found the perfect dress in 20 minutes! It was ordered and everything was good.
Then the problems began. I also wanted to order bridesmaid dresses from Alessandra's. I was told that I could leave a small deposit ($25) and they would notify me if the dress was about to be discontinued (as I was not yet ready to order). Well, I made the deposit on 6/14/07. October 2007 rolls around and I'm finally ready to get all of my bridesmaids together (including 3 of them out of state!) and order. I find out that the dress was discontinued on 6/1/07! They never checked on my deposit and just sat on my money. I was upset, to say the least. Their response ""oh we're sorry....you'll just have to pick different dresses"". Really? You think so?
Also, they only offered me a measly 10% off the bridesmaid dresses for my trouble. I refused it. I found the same dress online for $60 cheaper, took it to the owner and demanded she give me that price. She did. In addition, they did not order the dresses until MARCH 2008. Why they sat on it for so long, heaven only knows.
Thank goodness the dresses came in on time. The altering on my dress was crazy. When my dress came in, it was literally falling off me because it was 2 sizes too big. I wasn't concerned -- it's easier to take it in than let it out. Well, they had to end up letting it out because when they altered it we couldn't even zip it up because it was so tight! Instead of taking the blame, the owner accused me of gaining too much weight because she thought I was having my monthly cycle! I wasn't!!!
DO NOT USE THIS SALON. Go to Arena Bridal in Shelby Township. I went there when I stood up in a wedding in March 2008, and they were wonderful!
09/03/2008Provided by Citysearch -
I went into this store with a positive attitude from day one. UNTIL Today was the day I was suppose to pick up my wedding dress. I had a 12:00 appointment, I showed up with my future husband a few minutes early, sat around then was finally called back to a dressing room. Then I was told that my dress was not ready because (the seamstress with a lot of years of experience pulled a string in my hem and most of my beading fell off). So back to waiting. Last Saturday I had two appointments one for myself and one for my daughter we showed up on time. I finally got waited on after and hour, my daughter 1.5 hrs later. They pretty much took walk-ins before they did my daughters final fitting. My daughters right shoulder of her dress kept falling down their suggestion was bridal tape for $8.00. I thought that they should have given it to me for free since the dress was not right. My right shoulder kept falling down also so they re-pinned me. My hem was pinned just right. Now back to today now my right shoulder sleeve/strap was finally right but, my left shoulder strap was falling down now. So they repinned it and were going to fix it press it and put it on a form and send me home. I was not comfortable about this and decided to try it on one more time. The hem was still messed up and seamtress blamed it on my train. I became upset especially after spending 2.5 hrs there when they told me 45 minutes, and my dress was still not right. The owners compromise was to give me my bra for half off ($25.00). My future husband was with me the whole time and told them that he/we were not going to pay for all the alterations because the dress still was not right. We were told we took ownership of the dress when one of their clerks put the dress in our car. So they decided to knock another $25.00 off.
My advice to anyone going there is to keep on driving. Besides everything that I just written they also lie when it comes to pricing JUST KEEP DRIVING BY!!!!!
12/19/2007Provided by Citysearch -
i would go somewhere else for any of my bridal wear or formal wear. They say they get thier gowns from italy or special order and they don't. the owner is extremely rude and we have even been witness to thier attitude towards employees and customers. i would never recoommend this store to anyone. the owner is always hideing in the back and the sales women, well you can barley understand them and won't help you when you ask. when i called to talk to the owner they never returned my call.Only one girl i spoke with was extremely kind and seemed genuinly concerned.
all in all don't go there, trust me go somewhere else.