I've gone to this office since I was 6 (now almost 20) and have never had an issue. I love both the doctors who work there! Dr. Smith is super friendly but very fast, Dr. Lastinger is a sweetie and takes his time with you. Both are very good at what they do.
I have used them many times some of the staff is a little lazy and it comes across if they do not care. However I have always gotten what I requested to get what I ordered and on time.. Unless they changed Optometrist's, I found the gentleman to be quite nice. I am sorry you ha a difficult time but that can happen anywhere. I just wish the frame manufacturer still made the frames I bought about 10 years ago. they were made out of flex steel and if I hadn't broken the bridge I would still wear them today. the Manufacturer does not make them any more.