Was told to be there at a certain time to have my nails done and ended up waiting almost an hour. This also happened the time prior to this and both times when i asked why I had to wait so long I was told that she got the times mixed up. No apology - no nothing, until it was time to polish my nails. Then she asked if it was okay to have someone else polish my nails. I asked why and she said "Because I have a customer who has been waiting long time." That was that. I waited a long time too to have my nails done by her but obviously that didn't matter! I wanted to say "What do I look like? Chopped liver?" Never going back there again.