I have read all these negative reviews and it sounds like some different company, honest. Every time i call Bottini - there is polite service. I preordered oil for this year - my card was declined, yet they delivered anyway. In fact i was always paying after delivery completed before that, simply billing me. Sure they won't delivery if you haven't paid for past delivery, they are not charity. They estimate use and automate delivery, for last 4 years they hit spot when i was on 1/8 of the tank 90% of the time. One time they missed and i have runned out, and they have replaced fuel filter for free, because old one clogged up. I am happy with them.