Mr. Melton has on numerous occasions treated my poor planning like his own personal emergency. I never seem to remember to look at the propane levels until it's practically too late. Mr. Melton has come out in the dead of night and always been extremely friendly and helpful. He even let us borrow a tank while we built our new home without charge and worked trenching the new lines into his schedule at the last minute (again poor planning on our part). I can't recommend him highly enough.