1220 Oakland Blvd, Walnut Creek, CA 94596
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08/01/2009Provided by Citysearch -
I recently came across an old review and rating on Marzel's Inc. dated May 2007. It surprised and shocked me to read such negative remarks.
I have been a client of Marzel's for 15 years, and some of my friends have been clients for anywhere from 10 days to over 15 years. We are all delighted with the personal care and professional service we receive at Marzel's. Their product choices are numerous and the knowledgeable staff sensitive to our feelings and needs. If we elect to purchase items which exceed what our insurances cover, we find no problem accepting our responsibility to pay the difference. This gives us the freedom to not only choose state of the art, but fashionable products above and beyond the norm. I will continue to be a client and continue to recommend Marzel's.
05/10/2007Provided by Citysearch -
Marzel's mislead me by claiming to be a ""Preferred Provider"" for my insurance company, then later (after making me pay upfront) refused to honor the ""allowable charges"" agreed to in their contract. They have customers sign a waiver before receiving their services that essentially allows them to legally violate their agreeement with the insurance company, leaving the poor cancer survivor to pay for any charges exceeding the ""allowable"" rates! So, be aware! Just because Marzel's is a provider on your insurance plan, you are NOT guaranteed any cost limitations or medical benefits!