Care Center Of Rossmoor
1224 Rossmoor Pkwy, Walnut Creek, CA 94595
Phone: (925) 947-6799
Phone: (925) 937-2088
Fax: (925) 937-0941
Profit Nursing Home
Care Center of Walnut Creek
Services: Housekeeping, Speech Pathology, Podiatry, Occupational Therapy, Skilled Nursing Care, Physician, Mental Health, Clinical Laboratories, Physical Therapy, Dental, Dietary, Nursing Home Care, Nursing Services, Long-Term Care, Social Work, Activities, Pharmacy, Extended Care
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12/23/2011Provided by Citysearch -
I would not even give this place one star! My husband was there after heart surgery withh complications. After he was there for about a week I noticed blood in his catheter bag. The CNA said it was because of hepatitis; when I spoke to the doctor he concurred. The next day my husband was rushed to ER with a raging urinary tract infection that nearly killed him. So much for hepatitis. At another time his bed could not be elevated due to a broken mechanism; I was told it would be taken care of. I returned 3 hours later from a dentist appointment to find him still lying flat on his back! My anger brought results and a new bed; why it took me to yell is beyond me. One morning when I came to see him he was sleeping on the black mattress cover-no one had ever put a sheet on the bed and it took me to notice it. This place has been reported to the State and to Kaiser by me; the staff is mostly incompetent and there is only one RN in a unit. The majority of nursing is done by CNAs who do not seem to care and are just doing a job. If my husband said he did not want a shower they left him dirty-I do not know how they keep their license.
04/23/2011Provided by Citysearch -
My dad was admitted to this place. He had fallen and the resulting mental confusion made him weak and unable to walk. My mom and I had reservations after reading the reviews of this place. However, everything seemed okay at first -- the nurses seemed more readily available than at Tice Manor Care (where he'd been previously after back surgery) and appropriately caring. Still it took him weeks to show progress. That might have just been his condition, so I don't know how much I can blame on them. He was finally going to be discharged after being there for four weeks when that Sunday (a few days before discharge) my mom and I came to see him and found him sitting in a wheelchair out in the hall. He was jerking and shivering, mumbling to himself and making no sense, and was completely out of it. The day before, he told my mom his chest hurt and he was coughing. My mom asked them to investigate, but apparently no one ever did, because when she spoke to a nurse that morning, the nurse told her he was ""doing better."" He most definitely was NOT doing better. Yet when we called over the nursing staff, they acted as though they didn't know what was wrong -- when he was obviously completely delirious!
We had him go to the ER that day, and they found his temperature was over 101 degrees. A couple of days later, it shot up to 105 and he had to go to ICU. Thankfully with antibiotics, his temperature went back to normal. They could not locate the source of his infection, but some speculated that it might have been a blood infection. His creatinin levels are still too high, so he needs IV fluids.
I wanted him to come straight home to recover, but all of the hacks at Kaiser told my mom that it would be better for him to go BACK to Rossmoor. So he went back there, to a wing where the staff is even more blase and inattentive. Today, we sat with Dad in one of the common rooms while he ate lunch. On our way back to his room, my mom tripped over his IV stand and fell flat on her face. Thankfully, she's all right, but even though the nurses' station was right there, did anyone notice? Did anyone hear the loud commotion and come in to help? No. I went and told them my dad's IV needed to be rehung, and they were like, ""Wuh?""
His sheets are dirty. They aren't shaving him or washing him regularly. It's just a terrible place, and my sister and I have been pressuring my mother to get him out of there, the sooner the better.
11/29/2010Provided by Citysearch -
My Mother was admitted to this facility on a Saturday morning. My Father and I met her there. The Admissions Cooridnator had her act together, and after that everything fell apart.
The nurses couldnt talk to us for more than 3 mins at a time with out having to rush off to do something else. Paperwork that we asked for repeatadly took over 45 mins to get to us, some of it didnt get to us at all.
Im sure the nursing staff are well meaning, but there is no doctor on staff, and the nursing staff will not change anything without doctors orders. In the 24 hours that my mom was there no Doctor saw her to evaluate her condition. They just looked at a chart from an office some where and wrote a generic set of orders. ( It was the same set of orders we told the last facility not to use because they wouldnt work, they at least listend to us.)
My mom fell out of bed multiple times and they couldnt even put up bed rails. They called my father and I to tell us we needed to hire a babysitter to watch her.
Right around 24 hours they had to call the ambulance to take her to the local ER and they say that she will not be readmitted because she is a saftey concearn.
If your ever in need of a care facilitly like this Im sure this one is better than nothing..... but not by much.
11/20/2010Provided by Citysearch -
Let the truth be told. The unit manager for the subacute department is running the department into the ground. However, it's not only her fault.The administrator has helped out with all these cut backs. There have been equiptment cuts and staff cuts directly in the subacute department..In addition to the staff cuts, the amount of patients have increased.The staff is running around raggedly trying to keep up with the workload. This place is headed for disaster.Please do no not send your family member here, they will suffer!! I know. I work there!
09/18/2010Provided by Citysearch -
Associated with Kaiser medical, this is a very poorly run facility, My father in law was transfered to this facility by Kaiser following an auto accident. The staff appears to be well meaning, and the Social Workers appear to really care. However, the Case Managers are bunglers, often contacting us with questions that show they have not bothered to read any of the patients charts, often asking questions we'd answered multiple times before and often failing to write down accurate information. They don't show up to scheduled meetings. These are the people who are really in charge of the patients! The nursing staff seems blase' and lack compassion for either the patients or the families. I've been in and around hospitals and facilities like CCofR before and can tell you this: if you have any choice, don't let your loved one or family member end of there.
To top things off, after only 10 days in the facility, the Case Manager decided my father-in-law was ""not making progress"" and he would be discharged in 72 hours. This for an 87-year old, fullly insured man, with a shattered pelvis and broken hip. He can't walk or put any weight on one leg. Therapy was poorly administered and it appears to my wife and I that they overmedicated him to keep him ""calm"". As a result, the man is not at home mentally and we have been forced to assume all decision making for him.
06/18/2010Provided by Citysearch -
After writing countless letters to the administration at the Care Center of Rossmoor (CCR), they refuse to provide the minimum care for my 84-year old father who has Alzheimer?s. Because of their negligence, my father was hospitalized as a result of SEVERE dehydration. He almost died! My young daughter found him on Sunday, June 13th slumped to the side in his wheelchair. A few hours later, he was rushed to the hospital. Note: On June 9th, I sent a letter CCR asking them to provide minimum care. They refuse to respond to my letter. This nursing home fails to act in Good Faith. I do not want my father to die because of their neglect. Note: Dan Noyes televised a story of a woman who had same problems with another nursing home. Unfortunately, she gave up and took her daughter?s life including her own. In her memory, please help!
Tom Wood, Director of Operations
1201 Marina Village Parkway, Suite 302
Alameda, California 94501
Subject: (Copy of email sent on 06-09-10)
Since October 2008, I have spoken with several administrators and staff at CCR about many life-threatening situations that I have observed while my father, has been living there. During that time, I have also written many letters, which address issues from gross neglect to unethical conduct. I have collected hundreds of pictures and videos that support my claims.
Although I have expressed my concerns in both verbal and written communication, it appears that the CCR administrators and staff avoid/fail addressing:
? Accountability measures to ensure that CNAs are performing their prescribed duties
?Supervision and training for CNAs on competent patient care
? Quality control management to ensure that CNAs are meeting daily and hourly protocol
?Performance reviews for CNAs, allowing residents and their families to participate
? Integrated healthcare communication
When visiting my father, I usually seek opportunities to assist both nurses and CNAs in basic competencies as they relate to my father. I do so because in the past, CCR is usually short staffed. Rarely are CNAs allowed to effectively (and fully) perform their duties without being pushed by the nurse to ?hurry up to assist another patient? (see letters on file). More information is available...
NOTE: Mr. Wood NEVER responeded to my letter. This is typical at this nursing home.
Can some please help? This nursing home causes harm to their residence.