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MobilePhone: (909) 561-0793
AfterHoursPhone: (909) 702-8300
Parking: Lot, Private
Wheelchair Accessible: Yes
Sketchy business that sells really crappy furniture.
The only way to see your furniture is to drive out to Walnut (and you HAVE to make an appointment), monday-friday during peoples' normal work hours, and then be driven to the warehouse from their office. Personally, I had no interest as a woman alone riding with any of these guys to a warehouse in Walnut... so I can't review the warehouse, as I decided I'd rather buy the furniture sight unseen than put myself in that kind of situation. Additionally, they advertise that you can use a credit card, but be ready to pay nearly double the price to use that option. They quoted me one price on the phone, and then when I got there, told me it would be an additional $60 from what I was quoted.
I got my furniture home, and it was just total junk. The table is made of such soft particle board that it scratches nearly instantly, and within 3 days, the "wood finishing" started peeling off. There is a completely exposed corner now. The stools are so poorly made that they need to be retightened every week or so.
When I called to take advantage of their exchange/return policy, they gave me a 5-day "window" to pack up this massive table and return it to them in order to get a new one. I was willing to pay to have a delivery team exchange it for me, but our negotiations lasted longer than the 5 day window, so that was it! 6 Month return policy null and void! I'm now stuck with this peeling, cheaply made table. Ridiculous.
Don't waste your cash, time and hassle for cheap furniture that will fall apart quickly.
---- --- UPDATE------
In response to business's comments below, these are lies. We went back and forth to arrange details for the furniture to be picked up, and then he told me that I'd gone past the "5 day return period" and he'd have to check and see if he could reopen the claim.. which of course never happened. Total BS.
Here is the last email I got from Alexander:
Sent: Friday, March 9, 2012 8:33 AM
Subject: RE: Fw: Grigsby Furniture
I Will Try To Convince The Warehouse To Extend The 5 Business Day Period.
The 6th Of March 2012 Was The Last Day To Confirm. If The Warehouse Agrees To Reopen Your Case, Then I Can Set Up Delivery For Tuesday the 13th Of March 2012.
Please Stand By........
20101 Valley Blvd #D
Walnut Ca 91789
Alexander A. Grigsby
"We strive to be the best furniture company"
Thanks for giving us a shot..
-------- Original Message --------
Subject: Re: Fw: Grigsby Furniture
Date: Fri, March 09, 2012 7:51 am
Ok, this is perfect. When can you deliver this? Do you do weekends? This Saturday or Sunday would be ideal. Otherwise, I could be home Tuesday the 13th or Wednesday the 14th.
Not True, We Offered You A Great Alternative And You Chose Not To Take It. Do You Remember We Offered You To Exchange For Free Within A Months Time Period? As A Quality Furniture Company We Take Pride In Selling Great Quality Furniture. We Will Not Accept To Sale A Faulty Piece Of Furniture. We Offered To Exchange Within 30 Days And You Refused Our Speedy Service To Pick Up And Exchange By Not Replying Or Calling To Confirm. Thank You For Your Time. Have A Wonderful Week. We Will Still Offer You Some Discount. Thank You.
This place should get 6 stars. I had no way of getting my daughter a birthday gift for her party because I had to work a later shift than usual. No Excuses Cuz I Could Have Shopped Earlier. But Anyhow, I drove from one place to another looking for a simple vanity set to give my daughter something she has been asking for. I drove across fairway on valley blvd in Walnut and saw a small lit up furniture store in the middle of nowhere. I took a chance at 8:50pm to hope and pray they had something close to a vanity even a white office desk at that point. I walked in and saw Alexander an his wife Kalsey cleaning and appeared to be closing up shop. Alexander came up to me and asked how my night was going and how could he help. I didn't have to answer because right there next to him stood 3 vanity sets tall and gorgeous. All Three vanity sets displayed a red tag discounted price which made me extremely happy. I smiled the whole time during checkout. Not only did they have vanities in stock, they had exactly the kind I was searching for. White vanity with drawers mirror and a seat to match. I know in this case your thinking, well she's only giving stars because she got lucky. No I am giving stars because Alexander and his wife were extremely kind to me, Alexander helped me load the box in my car and they even gave me a $25 dollar gift card to come back and shop there anytime. Not only do they sale vanity sets, but they had over 20 magazines full of all kinds of furniture. Their store is small but they are going to make a lot of people happy who shop there.
i had a great experience at this place. great selection of every kind of furniture and the people working were very helpful, and i enjoyed the small business feel and the work they put in to keep us happy and help us find what we wanted and we love our furniture today.
Phone: (310) 844-7773
Address: 20101 Valley Blvd, Walnut, CA 91789
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