40900 Us 290, Waller, TX 77484
I purchased a very expensive purse from Buc-ees because the lady told me to keep the receipt and it had a lifetime quarantee. The purse began to fall apart within 6 months and they refused to stand behind their promise when I took it back. I explained that I was told the only reason I bought the expensive purse is because the lady said I could exchange it if I had my receipt. They said "oh well." I emailed the Buc-ees main contact and nobody even responded.
I have tried e-mailing, calling various numbers and can't believe that such a popular place can't come up with a better solution for taking urgent calls. I have been trying to reach someone at the Waller location to inquire about a lost coin purse with my driver's license and credit cards for over a week. I love your locations but your communication with your customers in a situation such as this sucks!! Can someone PLEASE call me at 832-814-1110 or 281-351-4696 so that I can find out if my item was turned in????? Thank you!!