I keep giving this location another chance to redeem themselves, and everytime I walk out completely disappointed. The employees are rude and lack a basic knowledge for professionalism and customer service. No one is willing to help you, or answer a simple question about best options for shipping something. This location needs a turn around of employees or training course on the basics! Save your time and effort, and drive out of your way to chose a different location.
This USPS in Walled lake is run with a Lackluster mindset. The Phone number I call never gets answered. Worst damn post office around. I understand that working for such a repetitive job kills brain cells and this location verifies this once Theory.
SOMEONE PLEASE DO SOMETHING ABOUT THIS POST OFFICE!!!I've lived in walled lake for years and have never had a good experience with this post office. I sell on eBay so i am there more than the average person and i just truly cannot believe how POORLY RUN this post is and has been for years!!! The people are not terrible people but they are TERRIBLE AT THEIR JOBS, lazy doesn't even being to cover it!!! Everyone who works there give off the same impression, which is that they have no interest in doing anything more then the BARE MINIMUM required. Example- it is very common for there to be 3-7+ people waiting in line at any given time yet only twice have I ever seen someone use an additional register, of which there are 3, to assist customers. The worst part though is that they will LITERALLY be standing around right there in front of everyone just hanging out chatting with one another while customers stand in line waiting for assistance. However the thing that really bothers me the most is the phone. There have been roughly 10 times the past couple years when I have called up there and only once have I ever actually gotten a hold of someone!!! Every other time I've tried to calling it goes the same way- the recorded greeting comes on for a bit then tells you to stay on the line and someone will assist you, then after a minute or so of ringing it just starts beeping. There have been times I've called over 20 times trying to avoid having to drive up there to ask a questions which is what I inevitably end up having to do. Truly the worst having to deal with this post office to the point I typically will pay a little more whenever possible to ship via FedEx!!!!!!!
Never had a experienced worse service. They first didn't deliver my package for 3 days and then decided to deliver it to the house across the street and then the mail carrier decided to sign for the packages himself.Now I'm out close to $500 dollars in merchandise. I want to file a claim but can't even get them to pick up the phone. Every time I've called it goes straight to a fax line.
Worst service ever from the mail carriers. They are very nice in the office, but guess what, most people don't use the office. Mail carriers are lazy and they are liars. The average pay for the mail carriers in Walled Lake is over $80k a year, I looked it up. If there is a dusting of snow around your mailbox, you will not get your mail. We had a snow storm and all the neighbors were out making sure the mailboxes were clear, none if us received our mail for a week. Funny part is that around Christmas time, when we leave envelopes with cash for our mail carriers, it's never to snowy for them to get out of the truck to get the money, but god forbid they have to deliver any mail. They get paid more than the average annual household in the US. Some food for thought.