Sears Appliance RepairAdd to Favorites
11170 Mall Cir, Waldorf, MD 20603
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Please contact the business for updated hours/services due to the COVID-19 advisory.
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Services: Sears Home Services is number one in appliance repair. We offer In-Home Repair & Maintenance Services for the following: Washers & Dryers, Refrigerators and Freezers, Cooking Appliances, Dishwashers, Microwaves, Riding Mowers, Snow Blowers and more! We also offer multiple solutions for all budgets, and service most brands regardless of where you bought it. Trust the Appliance Repair Experts at Sears. For expert repair services, Call 1-800-280-5986 for more information.
Our current Maytag dryer was not drying clothes as of 09/28/2017. The Sears Technician was able to access problem and placed an order for two parts. He was proactive and scheduled the install date too. We contacted him when parts arrived and he returned to install parts on 10/10/2017. The Technician was very polite, professional and provided helpful tips too. The cost was reasonable. Thank you Sears for a job well done! The Collins Family!
The service tech who services my refrigerator (0602342) is the same one who performs the pm every year. He is not only professional but extremely courteous. He takes great pride in his work and always covers my floors prior to removing any parts. The only issue he could not resolve was a design issue from the manufactor.
I made an appointment to get my LG washer repaired online and was given an appointment within a week. The technician arrived promptly, diagnosed the problem as the pump. He ordered the part, sold us a home warranty for a discount on the services and scheduled an appointment to come back 10 days later. One the second appointment a different technician arrived to identify a different problem (a rusted hose clamp). He ordered additional parts (charged us more money) and set a third appointment. He contacted the first technician via telephone to chastise him for the condition in which he left the washer. On the third appointment, the original technician returned. He put on the pump and the replacement hose and clamp, but left the rear panel off the machine. I called to complain about having to take off from work 3 times for washer repair and the job still not being complete. I could not imagine continuing to pay monthly for a home warranty with this type of service. The technician did attempt to return after 6:00 pm to put on the panel, but having lost all faith in the capabilities of the technician, I declined to have him return to my home. I also cancelled the home warranty.
I called Sears to repair a dishwasher which is covered under a maintenance contract. The earliest appointment was three weeks down the road.
The tech arrived, cleaned the trap in the dishwasher and replaced the control module. Ran a quick check and went on his way.
The dishwasher would not complete the cleaning cycle before he came and still didn't complete the cleaning cycle after he departed. Very disappointed!
I called Sears back and explained the problem - the earliest appointment I could get this time was 10 days away.
I am very unhappy about having to wait, now, for over a month for a repair under a warranty for which I paid - for a machine which still doesn't work.
I don't see paying good money for a warranty with such poor service again.
Called Sears appliance service to fix our Samsung front load washer. Since the washer is a stack unit combo (drier on top of washer) it took a couple of visits to get the 2 service techs required to move the units. The washer repair took 30 minutes (replaced the water drain pump). The Tech was very knowledgeable and mentioned that I qualified for a 1 year warranty and that he would be sending the paperwork over email but I'm still waiting, kinda disappointed about that, otherwise great service.
While the tech. did a good job for the repair, cleaning, part replacement of our side by side refrigerator & was done in a timely manner The new icemaker still only fills & dumps about 12 ice cubes @ about, 3 - 4 times a day, which is not nearly enough ice to support our ice intake. I also still have 12 tiles which we're loosened up all around the edges which creates a dangerous tripping & cracking problem in the kitchen from the stopped up refrigerator water flooding the floor. Any suggestions to resolve these separate concerns?
My technician was great! Called me 30 minutes out to let me know he was on his way. He was very proactive- since I have 9 appliances covered on the Sears plan he checked all that he was able to service. I was inpressed that a technician would go above and beyond- I am glad Sears has implemented this! I will be a customer for life!
We recently had a repair on our dishwasher by Sears appliance repair services. The technician arrived on time & was able to complete the repair as requested. Our technician was professional, respectful and knowledgeable about his work. Our repair was scheduled to occur between 8-5pm, and the tech called one hour prior to arriving at 12:30pm. I could not have been more satisfied with the entire experience. While I did not catch his name, your technician was absolutely perfect in every way. No complaints here. Thank you!
The repair done by the Sears technician was excellent, deserves a five⭐️. The problem was with the timing of the service. I was told I had to wait around from 8-5 to be there for the repair person. I originally received a text saying he would be there at 2:30. He ended up showing up at 7:45pm and left the house at 9:45 pm. Absolutely ridiculous ! When I called Sears they could not give me a more accurate time and if I was not there I would have to reschedule for another 8-5pm service day. Sears, please examine your scheduling system. Until you do I will be taking my business elsewhere.