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Sears is the #1 Appliance Services Provider according to IBISWorld Inc. market share data. Call or Click to Schedule your Service. We're the Kenmore experts.

General Info
Sears Home Services has over 6,000 expert technicians providing both product maintenance and repair solutions. Our technicians are industry trained, well-respected and will help keep your products running longer and working right in no time. We are America's #1 appliance services provider -wherever you bought it, we’ll repair it. 24/7 Customer Support. What to expect: Call before we arrive, Estimate before we begin work, 90 day satisfaction guarantee on parts and labor. We’re the largest appliance services provider in the country and we’re right around the corner! Plus, you will save 20% on all in-home repairs! Our expert technicians will process payment and any coupons or discounts at the time of service.
Hours
Regular Hours
Mon - Sun:
Services/Products
  • Sears Home Services is number one in appliance repair. We offer In-Home Repair & Maintenance Services for the following: Washers & Dryers, Refrigerators and Freezers, Cooking Appliances, Dishwashers, Microwaves, Riding Mowers, Snow Blowers and more! We also offer multiple solutions for all budgets, and service most brands regardless of where you bought it. Trust the Appliance Repair Experts at Sears. For expert repair services, Call 1-800-280-5986 for more information.
Brands
3com, Ace, Acer, Addison, Admiral, Adobe, Adobeair, Agrifab, Air Quest, Aiwa, Amana, Ambassador, American Standard, Americana, Apple, Aprilaire, Arcoaire, Ariens, Armstrong, Asus, Ati, Averatec, Bard, Bosch, Bose, Briggs&Straton, Brother, Bryant, Caloric, Campblhsfld, Canon, Carrier, Casio, Cerwin Vega, Char-Broil, Cisnet, Coleman, Comfort, Companion, Compaq, Craftsman, Craftsman Pro, Creative Lab, Crosley, Day & Night, Dell, Delonghi, Delta, Denon, Dirt Devil, Dunkirk, Dynamic, Eager 1, Ecowater, Element, Ema, Emachines, Ennox, Epson, Estate, Eureka, Euro-Pro, Fedders, Fiesta, Fisher, Fisher Paykel, Frigidaire, Fuji, Funai, Galaxy, Gateway, Ge, Ge Profile, Generac, Gibson, Glow, Goodman, Harmon Kardon, Health Rider, Heil-Quaker, Hitachi, Homelite, Honda, Horizon, Hotpoint, Hp, Husqvarna, Ibm, Ikea, Imperial, Infocus, Inglis, Intercity, Intl Cmf Prd, Janitrol, Janome, Jbl, Jenn-Air, Jensen, Jvc, Kawasaki, Kelvinator, Kenmore, Kenmore Elite, Kenmore Pro, Kitchenaid, Kohler, Lawnboy, Lenovo, Lg, Lifestyler, Lifetime, Liquid Video, Lite-On, Luxaire, Mackissic, Mage, Magic Chef, Magicpak, Magnavox, Maker, Makita, Maytag, Mcculloch, Milwaukee, Mirus, Mitsubishi, Modern Maid, Msi, Murray, Nec, Nikon, Nordyne, Norge, Odak, Ohiosteel, Oneida Royal, Panasonic, Payne, Philips, Pioneer, Polaroid, Polk Audio, Portercable, Poulan, Proform, Quasar, Rca, Reebok, Reliance, Rexel, Rheem, Robins/Subaru, Roper, Royal, Royal Sover, Ruud, Sampo, Samsung, Sears, Sentry, Singer, Skil, Snapper, Snow
Payment method
amex, discover, master card, visa
Location
St Charles Towne Ctr
Neighborhood
St. Charles
Amenities
24/7 Customer Support - 90 day satisfaction guarantee on parts and labor
Categories
Major Appliance Parts, Appliance Installation, Dishwasher Repair & Service, Electronic Equipment & Supplies-Repair & Service, Exercising Equipment-Service & Repair, Lawn Mowers, Lawn Mowers-Sharpening & Repairing, Major Appliance Refinishing & Repair, Major Appliances, Range & Oven Repair, Refrigerators & Freezers-Repair & Service, Small Appliance Repair, Small Appliances, Television & Radio-Service & Repair, Tractor Repair & Service, Vacuum Cleaners-Repair & Service, Washers & Dryers Service & Repair
Other Information

Services: Sears Home Services is number one in appliance repair. We offer In-Home Repair & Maintenance Services for the following: Washers & Dryers, Refrigerators and Freezers, Cooking Appliances, Dishwashers, Microwaves, Riding Mowers, Snow Blowers and more! We also offer multiple solutions for all budgets, and service most brands regardless of where you bought it. Trust the Appliance Repair Experts at Sears. For expert repair services, Call 1-800-280-5986 for more information.

Reviews

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Frank K.

10/28/2018

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Service

Scheduling an appointment was very easy. Service Technician was professional, courteous and informative. We were very pleased with the service performed on our washer and dryer.

Diane r C.

10/23/2017

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Service

Our current Maytag dryer was not drying clothes as of 09/28/2017. The Sears Technician was able to access problem and placed an order for two parts. He was proactive and scheduled the install date too. We contacted him when parts arrived and he returned to install parts on 10/10/2017. The Technician was very polite, professional and provided helpful tips too. The cost was reasonable. Thank you Sears for a job well done! The Collins Family!

P P.

03/07/2017

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Service

The service tech who services my refrigerator (0602342) is the same one who performs the pm every year. He is not only professional but extremely courteous. He takes great pride in his work and always covers my floors prior to removing any parts. The only issue he could not resolve was a design issue from the manufactor.

Katina R.

01/29/2017

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Service

I made an appointment to get my LG washer repaired online and was given an appointment within a week. The technician arrived promptly, diagnosed the problem as the pump. He ordered the part, sold us a home warranty for a discount on the services and scheduled an appointment to come back 10 days later. One the second appointment a different technician arrived to identify a different problem (a rusted hose clamp). He ordered additional parts (charged us more money) and set a third appointment. He contacted the first technician via telephone to chastise him for the condition in which he left the washer. On the third appointment, the original technician returned. He put on the pump and the replacement hose and clamp, but left the rear panel off the machine. I called to complain about having to take off from work 3 times for washer repair and the job still not being complete. I could not imagine continuing to pay monthly for a home warranty with this type of service. The technician did attempt to return after 6:00 pm to put on the panel, but having lost all faith in the capabilities of the technician, I declined to have him return to my home. I also cancelled the home warranty.

David W.

01/16/2017

Overall
Service

I called Sears to repair a dishwasher which is covered under a maintenance contract. The earliest appointment was three weeks down the road.
The tech arrived, cleaned the trap in the dishwasher and replaced the control module. Ran a quick check and went on his way.
The dishwasher would not complete the cleaning cycle before he came and still didn't complete the cleaning cycle after he departed. Very disappointed!
I called Sears back and explained the problem - the earliest appointment I could get this time was 10 days away.
I am very unhappy about having to wait, now, for over a month for a repair under a warranty for which I paid - for a machine which still doesn't work.
I don't see paying good money for a warranty with such poor service again.

Sam S.

12/14/2016

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Selection
Service

Our tech was phenomenal. He knew his stuff and was so helpful.
He fixed our dishwasher.
We are satisfied with the repair of your Kenmore Dishwasher on Nov 23.

Jackie A.

10/09/2016

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Selection
Service

Very happy with the service and support. Our technician stayed in contact to give me an accurate arrival eta. He also was able to diagnose and repair the problem in the same trip.

Jose B.

09/15/2016

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Service

Called Sears appliance service to fix our Samsung front load washer. Since the washer is a stack unit combo (drier on top of washer) it took a couple of visits to get the 2 service techs required to move the units. The washer repair took 30 minutes (replaced the water drain pump). The Tech was very knowledgeable and mentioned that I qualified for a 1 year warranty and that he would be sending the paperwork over email but I'm still waiting, kinda disappointed about that, otherwise great service.

Bonnie T.

09/14/2016

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Service

While the tech. did a good job for the repair, cleaning, part replacement of our side by side refrigerator & was done in a timely manner The new icemaker still only fills & dumps about 12 ice cubes @ about, 3 - 4 times a day, which is not nearly enough ice to support our ice intake. I also still have 12 tiles which we're loosened up all around the edges which creates a dangerous tripping & cracking problem in the kitchen from the stopped up refrigerator water flooding the floor. Any suggestions to resolve these separate concerns?

Harry G.

06/27/2016

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Service

Marvin did a great job! Polite, professional, and technically competent. Even my black lab was happy to have him here.

Valerie S.

06/21/2016

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Service

The service was satisfactory and the repairman was professional and prompt when performing the work in my home

Alicia B.

05/25/2016

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Service

Our technician, Khalid, did s phenomenal job. He was very thorough and professional. Excellent representative for the company!

Kathy H.

05/06/2016

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Service

My technician was great! Called me 30 minutes out to let me know he was on his way. He was very proactive- since I have 9 appliances covered on the Sears plan he checked all that he was able to service. I was inpressed that a technician would go above and beyond- I am glad Sears has implemented this! I will be a customer for life!

Chris S.

04/24/2016

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Service

Lawn tractor repair was quick and technician recommended additional services that I actually needed. Highly recommend to all.

Andre W.

04/11/2016

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He was very nice helpful. Very perfect at his job. Did his job to perfection. Would like him to service all the time. Thank didn't get his name but he was the greatest.

Denise I.

02/26/2016

Overall

Technician was excellent and went above and beyond with repairs and maintenance of washer and dryer.

Five star if time window was shorter, 8-5 is an entire work day.

Mariann H.

12/02/2015

Overall

We recently had a repair on our dishwasher by Sears appliance repair services. The technician arrived on time & was able to complete the repair as requested. Our technician was professional, respectful and knowledgeable about his work. Our repair was scheduled to occur between 8-5pm, and the tech called one hour prior to arriving at 12:30pm. I could not have been more satisfied with the entire experience. While I did not catch his name, your technician was absolutely perfect in every way. No complaints here. Thank you!

Jennifer M.

11/23/2015

Overall

The repair done by the Sears technician was excellent, deserves a five⭐️. The problem was with the timing of the service. I was told I had to wait around from 8-5 to be there for the repair person. I originally received a text saying he would be there at 2:30. He ended up showing up at 7:45pm and left the house at 9:45 pm. Absolutely ridiculous ! When I called Sears they could not give me a more accurate time and if I was not there I would have to reschedule for another 8-5pm service day. Sears, please examine your scheduling system. Until you do I will be taking my business elsewhere.