What to Know About: Auto Damage »
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
5200 Eisenhower AveAlexandria, VA 22304
From Business: Founded in 1977, Olympus Imported Auto Parts provides a variety of automotive parts and accessories. It features a line of air conditioning and cooling systems, b…
1717 Mcguckian StAnnapolis, MD 21401
From Business: We are committed to providing excellent service, so that you will always choose us for your repair needs. Count on us for your European, Asian or Domestic vehicle…
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
The first time I came to Merchants the customer service was amazing! I was stressed out trying to find someone to do a wheel alignment early in the morning and once I called here they told me to come as soon as I can. Mr. Steve was so nice & welcoming! Nothing changed the next time I went in (which was tonight at the last minute trying to get an oil change). I wasn’t too sure how bad it was & he didn’t mind helping! I will not be returning to “Mr. Tire” because this is now my favorite auto place in town! Great job!
I LOVE LOVE LOVE everything about my pontiac. i have gotten Multiple vehicles from Jesse and his family. they have always been nothing but kind and helpful. they have always worked with me on payments and service as well as service payments, as long as you do what your supposed to they do more than they should to keep you happy. i have driven my trail blazer i purchased through them for 2 month before the fuel pump left me stranded. thats not something anyone could of predicted and i was aware of that, they towed my vehicle to them free of charge and worked with me to fix it, they were nothing but kind because i have a brain and realize im purchasing a used vehicle and dont treat them like they owe me a vehicle for free. we all learned about the golden rule in elementary school : Treat others how you would like to be treated. reading these few bad reviews has made me sick because i know they are nothing like that and i have seen 1st hand how some people treat them while i was at the office. they still tried to work with them and help them out hen these people where nothing but nasty. ive seen it 1st hand quite a few times. some people need to learn that they arent owed anything and you work for what you want. this society is full of disrespectful freeloading people due to the governments handouts and this is the society we live in. where a small family owned business has to deal with deformation of character due to people who are a menace to society.
Bad ServiceHad torque converter installed in my vehicle less then a year ago(2016), kept hearing metal/tapping sounds coming from transfer case or transmission area. Brought to mechanic who installed the torque converter several times and he could not figure it out the noises. Over time, I tried to contact him by telephone or stop by his shop to check vehicle.The telephone voice mail full; he was out doing errands. When I called Independent Auto today, the line was disconnected Eventually the noises intensified in the same area. On the day I had an appointment to go to a different mechanic to check noises out my vehicle transmission would not engage so I had to have it towed in. New Mechanic said that torque converter shattered or broke and sent metal particles into transmission, destroying transmission. It will cost me around 3000.00 to to get it fixed. Bad service , I will never do business with this company or people again. Checking on the INTERNET today, the company is out of business/main number disconnected.1 Reviews
Purchased tires from this franchise store, Admiral Goodyear in Waldorf, MD 12/5/2015. I drove 12,291 miles in that time, my tire treads are now at a five level, 12/30/2016. The manager, Dontae, told me that I had to purchase new tires, that they would not replace them because I did not have road hazard ins. on them. I think they sold me some bad tires, there is no way 65,000 mile tires wear down to half in a year with only a little over 12,000 miles on them. And yes, I keep my care serviced, I only missed one tire rotation, but that still should not put that much wear on the tires. At least offer to replace the two worse tires, or give me half the money that I paid for them back, I would have been happy with that. Heck, just take it as a write off/loss to help the customer, something!!!I get down there just for them to only have one tire in stock to replace, and then tell me I have to come back on Monday. Check your inventory!!! Not just on the computer but physically, it's called customer service, especially if the customer tells you that they are 45 mins. to and hour drive to get there.
I recently just purchased a vehicle fthatrom here later relizing it had a expireded maryland state inspection which is illegel in maryland from this company when I first went in to buy the vehicle I looked at three different vehicles first vehicle did not start second vehicle transmission was slipping which they sold the vehicle the next day when I went to finish my deal to the customers who had no idea it was slippin in which the dealership was aware of. Third vehicle I actually purchased because they gave me a we owe to fix check engine light it has been a month and a half now and the parts that they have promised to fix it still is not fixed if you need a good reliable car go about a mile up the street past Walmart and go to gold star cars I purchased four vehicles from them and never had a problem with them they have the same deal same scheme buy here pay here all you need is money down I say this because the first three vehicles I looked at here had mechanical problems .. purchase the vehicle I purchased had mechanical problems .which I am now filing a case with the motor vehicle consumer Department also with the Maryland State Police and also filing a small claims suit to get my money back for selli g me the ccar illegelly they are very crooked here trying to make a quick dollar not worried about putting you in a safe and reliable car.
This is the worst company. They over charge for services and don't pay their employees. Also the manager is rude to customers and employees.
Unfriendly. Asked about tires that they had online, told me they didn't have them, couldn't get them, and was treated rudely when I asked why.
Awesome service. The manager Leo Curtis is super knowledgable about the service on my vehicle> I highly recommend them the staff is #1 in my book.
DO NOT GO HERE!!!! Would be zero stars if I was able to rate that low! When I called ahead of time to get an estimate for a power steering pump replacement, he would not give it to me and insisted to see the car to make sure that was the problem. All the other shops I called gave me and estimate over the phone. So I asked how much it would be to check the car out and he said nothing. Left the car over night with the shop and the next day I get a phone call that I also need a line replacement, no big deal until he tells me the total price for everything! I drove to the shop to get a cost breakdown, and the two parts that he wanted to replace are 2 to almost 3 times the price of the parts from AutoZone. I asked where the parts were from and was told Carquest, so I asked if I could just get my own parts and pay them for labor. I was told I would be charged extra for that, and then the manager/owner stated "how would you like it if I went into your bank account and took half of your money away?" How can a shop that has morals, request to charge $125 for a power steering pump and $58 for the line, when the parts are $45 and $19 at AutoZone and $60 and $30 at Carquest where the parts were that they wanted to buy were coming from???? That's double what they were going to pay for the parts!!!! Then I wanted my car back to take it somewhere else, and he wanted to originally charge me $108 for looking at the car, over an hour of labor. When I questioned how much time was spent looking at the car, he said 30 minutes. Do not believe the other reviews online for this repair shop, they are all fake!!! Go down the street to one of the other dozen shops. I paid less than half of what McGhee's wanted at another shop and the work was completed quicker than it took McGhee's to even look at my car! I will NEVER take my car to this shop again, even if everyone else is closed, I would rather walk!!! AVOID THIS SHOP!!!!
I have a 2003 Hyundai Santa Fe that I have purchased back in 2013, Kathy is a nasty BITC** she is lucky I cant get to her in person. my vehichle i just found out is dangerous for me to drive after taking it to the hyundai dealership. The service Advisor says mam the lord has been on your side this vehicle is not a safe vehichle for you to be driving.. So called pic& pay to see how much longer i have to pay on this truck.. Kathy tries to argue me up and down that do not do their own inspections and blah blah this and that.. Anyway I am in the process of trying to trade it in and get a safer vehichle. Yet I still owe 800 something bucks on my truck. Any suggestions what can me done.. Thanks
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.