Eternal Trendz (ET) does an excellent job on window tinting and detailing but my experience with their audio installation was an absolute nightmare. They kept my car overnight at least 4 times and every time I got it back things were wrong with it. It's like they had no time at all to do a quality assurance check. They had me completely invested in the job, continued to charge me more money for overpriced labor and parts as they added things to the system they should have added from the beginning. They pretended to not understand why things were happening to my car such as headlights dimming while driving, internal/external audio distortion, and total loss of power due to too much pull on the battery. I would avoid this place at all cost for audio work. Here's a breakdown of what I went through:Day 1--I walked in and was impressed with the overall layout, rims, speakers, demo audio wall, and waiting area. It was obvious to me they were short staffed with so many customers waiting/complaining. But they had an impressive flipbook of audio installs and custom jobs so I stayed.I initially spoke with the owner, Billy. He actually seems like a nice guy. I told him I wanted to upgrade my stock system that I was very disappointed with from BMW with louder speakers, cleaner sound, and a sub. BMW also had factory HU that made sound snap and pop at high volume (STOCK!) He recommended an Alpine Type-R system with 4 speakers and a 1000 watt Amp pushing two Type-R Subs in the trunk.Day 2 (dropped car off)--Day 3--Immediately noticed they threw in car detailing. The ride was the cleanest I had ever seen it and I was really impressed! The tinting job was perfect.I turn on the car audio and volume up a bit with some dub step or whatever at the time. Immediately noticed the snapping and popping was still there and the subs were blowing out so much they were muffling my speakers.Went in completely disappointed. They literally dropped a 1k W amp in my trunk and two subs in a box and charged me like $1,800. I was furious. The sub hit so hard I couldn't even hear the music. I told them this is not what I asked for and I wanted them to yank everything out and let me find somewhere else. They refused. I was not ready to get a lawyer over the situation and they wanted me to stay with them so they could make it right. Picked the car up with barely any gas. Headlights dimming.Day 4-- Mike recommended adding a 4-channel amp for the speakers so I went with that. Day 5--Picked up car. They waived labor cost so no invoice. None of the guys were even around and the sound wasn't even dialed in. I was frustrated again. Sound distortion while driving was still there. Headlight dimming gone. Music didn't sound as loud or nearly as good. Day 6--He Troubleshooted this install with me over the span of several days. Source of the distortion was the BMW stock HU. They replaced it w/ an Alpine and it sounded great! During the install they broke my hood-release and cigarette lighter. They fixed.Weeks Later--Driving the car to ski-trip with friends. Audio EQ settings were the same for weeks. Audio sounds like it's underwater. Distant friend that does audio work says it needs capacitor. Day 7--Mike put in a capacitor. Overcharged me for it according to Amazon and charged me for labor. I also had the HU upgraded to a Pioneer w/ Bluetooth and DVD.Weeks Later--Music sounds great but not as good as it did w/ the Alpine HU. Oh well I just played with EQ settings. Car died completely on 495-N on exit ramp (thank God). I swear it was a T.I. song with way too much bass. Started right back up on side and took me forever to jump back into traffic. Audio dies again just like on ski trip. Sounds horrible. Final Day--Owner, Billy came out to look at the car. Speakers were blown from tipping. He said "it was the subs fault." Mike didn't mount last time. ET refused to pay.
11760 Holly Auto Center LnWaldorf, MD 20601
Eternal Trendz (ET) does an excellent job on window tinting and detailing but my experience with their audio installation was an absolute nightmare.…